Error getting catalog item for ASIN with getCatalogItem after recreating a listing with different product type

[alexisbellido]

Hi,

I am using SP-API to delete and recreate a listing with a different product type trying to fix the problem of Amazon changing the original product type of a listing.

I've tested this with many test listings but here's the submissionId after calling putListingsItem to recreate one of my listings:

0766cb7085064454b5f1ff97b80aa94e

Before deleting a listing I've verified I could get its data calling getListingsItem and getCatalogItem using the SKU and ASIN but after deleting the listing with deleteListingsItem and recreating it with putListingsItem this is what I get with getCatalogItem using the ASIN that the listing was originally attached to:

Error getting catalog item for ASIN with getCatalogItem: B0C37WW1TC
{
  "code": "NOT_FOUND",
  "message": "Requested item, B0C37WW1TC, not found in marketplace(s) ATVPDKIKX0DER.",
  "type": "error"
}

I have been able to delete and recreate listings before when I wanted to change variation families and I was able to get the response to getCatalogItem with no problem. In those my recreated listing is always reattached to the same ASIN but for a few minutes the summaries key of getListingsItem is empty until it's filled with data such as ASIN and productType.

Does recreating a listing with a different product type breaks SP-API?

I have tried to recreate the listing with the product type (even if incorrect) that was set by Amazon but I still get nothing with getCatalogItem.

I'm pretty sure that deleteListingsItem only deletes my listing and that there's no way to use SP-API to delete a catalog item but I cannot see the recreate listing on Seller Central or find the Amazon product page for the catalog item anymore.

Any ideas on what's going on here? Any suggestions on how to recreate a listing with a different product type?

@chapmanjw , I hope you can offer some ideas here.

Thank you.

[aweilerffp]

@rugved1991, @jawheral , @mafge any ideas?

[weilinggu]

@alexisbellido
Have you verified that if there is any issue on your listing by calling getListingsItem and set includedData to issues? Looks like there is an error on your listing.

Thanks
Weiling
Amazon Seller Partner Services

[alexisbellido]

Hello, @weilinggu , and thank you for your response.

Yes, I already verified that the issues key coming from getListingsItem is an empty array, meaning no issues at all; in fact, I'm calling putListingsItem with validation preview mode first and only when I get a valid response I make a second call to putListingsItem to create my listing.

When I later call getListingsItem I can retrieve all the data and see that there are no issues and the summaries key, which should contain ASIN and productType, is also empty.

I'm including a copy of the response I get from getListingsItem below. Please let me know if you have any other suggestions.

Best.

{
        "sku": "alexis-air-test-sku",
        "summaries": [],
        "attributes": {
            "sole_material": [
                {
                    "value": "Leather",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "color": [
                {
                    "value": "Black",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "water_resistance_level": [
                {
                    "value": "not_water_resistant",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "skip_offer": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "fulfillment_availability": [
                {
                    "fulfillment_channel_code": "DEFAULT",
                    "quantity": 10,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "heel": [
                {
                    "type": [
                        {
                            "value": "Flat",
                            "language_tag": "en_US"
                        }
                    ],
                    "height": [
                        {
                            "unit": "inches",
                            "decimal_value": 5
                        }
                    ],
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "footwear_size": [
                {
                    "gender": "men",
                    "size": "numeric_10",
                    "size_system": "us_footwear_size_system",
                    "age_group": "adult",
                    "width": "medium",
                    "size_class": "numeric",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "age_range_description": [
                {
                    "value": "Adult",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "model_name": [
                {
                    "value": "Demon Sneaker",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "bullet_point": [
                {
                    "value": "Bullet 1 Aug 2 - test 1",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                },
                {
                    "value": "Direct from AZ - modal test- July13th",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                },
                {
                    "value": "A good purchase",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                },
                {
                    "value": "Fourth point- July 13th",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                },
                {
                    "value": "Bullet 5b",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "is_autographed": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "model_number": [
                {
                    "value": "666",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "product_description": [
                {
                    "value": "Description test 2 - oct-25-1",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "closure": [
                {
                    "type": [
                        {
                            "value": "Lace-Up",
                            "language_tag": "en_US"
                        }
                    ],
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "brand": [
                {
                    "value": "Generic",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "height_map": [
                {
                    "value": "High Top",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "generic_keyword": [
                {
                    "value": "alexis air",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "supplier_declared_has_product_identifier_exemption": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "gpsr_safety_attestation": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "country_of_origin": [
                {
                    "value": "US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "outer": [
                {
                    "material": [
                        {
                            "value": "Canvas",
                            "language_tag": "en_US"
                        }
                    ],
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "externally_assigned_product_identifier": [
                {
                    "value": "026404665966",
                    "type": "upc",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "contains_pfas": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "merchant_shipping_group": [
                {
                    "value": "legacy-template-id",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "item_name": [
                {
                    "value": " Great Air Sneaker Black - oct-28-1",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "list_price": [
                {
                    "currency": "USD",
                    "value": 200,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "batteries_required": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "gift_options": [
                {
                    "can_be_messaged": false,
                    "can_be_wrapped": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "item_type_keyword": [
                {
                    "value": "Fashion Sneakers",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "condition_type": [
                {
                    "value": "new_new",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "style": [
                {
                    "value": "Modern",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "target_gender": [
                {
                    "value": "female",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "batteries_included": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "other_product_image_locator_2": [
                {
                    "media_location": "https://m.media-amazon.com/images/I/71LS8g+CzJL.jpg",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "other_product_image_locator_1": [
                {
                    "media_location": "https://m.media-amazon.com/images/I/61gN8c3pC-L.jpg",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "main_product_image_locator": [
                {
                    "media_location": "https://m.media-amazon.com/images/I/4156O1rDYML.jpg",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "purchasable_offer": [
                {
                    "currency": "USD",
                    "start_at": {
                        "value": "2023-04-21T17:24:24.397Z"
                    },
                    "audience": "ALL",
                    "our_price": [
                        {
                            "schedule": [
                                {
                                    "value_with_tax": 399.99
                                }
                            ]
                        }
                    ],
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ]
        },
        "issues": [],
        "offers": [],
        "fulfillmentAvailability": [],
        "procurement": []
    }

[alexisbellido]

The tests I'm running are recreating listings with product type SHOES so I took a look at the browse tree guides section of https://sellercentral.amazon.com/help/hub/reference/1641 and downloaded the file for shoes (it's called Clothing & Accessories BTG and hosted at https://images-na.ssl-images-amazon.com/images/G/01/rainier/help/btg/fashion_browse_tree_guide.xls).

In the spreadsheet I identified that category that I think matches the sneakers for men I'm trying to list as Clothing, Shoes & Jewelry/Men/Shoes/Fashion Sneakers in the Node Path column and department_name:mens AND item_type_keyword:fashion-sneakers in the Query column but when I try to pass that department value via either patchListingsItem or putListingsItem I keep getting this error:

        "submissionId": "07ab3c8571194d969a0dde7997e24022",
        "issues": [
            {
                "code": "90000900",
                "message": "The attributes are invalid.",
                "severity": "ERROR",
                "attributeNames": [
                    "department"
                ],
                "categories": []
            }
        ]

This is the value I'm trying to pass for department:

"department": [
        {
            "language_tag": "en_US",
            "marketplace_id": "ATVPDKIKX0DER",
            "value": "Mens"
        }
    ],

What does the code 90000900 mean and why am I getting it if I'm passing what seems to be a correct value for department (I'm using the Product Type Definitions API to get the values for all the attributes I'm passing)?

Based on everything I've read so far I think the key to recreating the listing with a different product type is to pass the correct query to the Listings Items API according the browse tree guide spreadsheet, for my test listing this seems to be a combination of department and item_type_keyword. Can anybody confirm this, please?

I'd appreciate any suggestions.

[alexisbellido]

I wonder if there's a bug in SP-API for the department values of my particular combination of department and item_type_keyword. Some examples I've seen list the department as men and others as as mens, both lowercase, instead of what's coming from the Product Type Definitions API, which is Mens. Just in case I tried with all three variations and still get the same code 90000900 issue.

I've also started testing with other product types and I was able to submit a listing with product type DRESS using a putListingsItem call with department_name:womens AND item_type_keyword:novelty-dresses, also from the browse tree guide spreadsheet I listed above, but I have a similar problem: I have nothing in summaries with no issues reported. Here's what I get from getListingsItem after creating that DRESS listing.

{
        "sku": "alexis-air-test-sku",
        "summaries": [],
        "attributes": {
            "item_display_dimensions": [
                {
                    "depth": {
                        "unit": "centimeters",
                        "value": 12
                    },
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "apparel_size": [
                {
                    "size": "s",
                    "size_system": "as1",
                    "body_type": "regular",
                    "height_type": "regular",
                    "size_class": "alpha",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "item_length_description": [
                {
                    "value": "Above the Knee",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "color": [
                {
                    "value": "Black",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "pattern": [
                {
                    "value": "Animal Print",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "skip_offer": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "fulfillment_availability": [
                {
                    "fulfillment_channel_code": "DEFAULT",
                    "quantity": 10,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "age_range_description": [
                {
                    "value": "Adult",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "model_name": [
                {
                    "value": "Demon Sneaker",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "bullet_point": [
                {
                    "value": "Bullet 1 Aug 2 - test 1",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                },
                {
                    "value": "Direct from AZ - modal test- July13th",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                },
                {
                    "value": "A good purchase",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                },
                {
                    "value": "Fourth point- July 13th",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                },
                {
                    "value": "Bullet 5b",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "model_number": [
                {
                    "value": "666",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "department": [
                {
                    "value": "womens",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "product_description": [
                {
                    "value": "Description test 2 - oct-25-1",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "closure": [
                {
                    "type": [
                        {
                            "value": "Hook & Bar",
                            "language_tag": "en_US"
                        }
                    ],
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "brand": [
                {
                    "value": "Generic",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "generic_keyword": [
                {
                    "value": "alexis air",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "supplier_declared_has_product_identifier_exemption": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "gpsr_safety_attestation": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "import_designation": [
                {
                    "value": "Imported",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "country_of_origin": [
                {
                    "value": "US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "externally_assigned_product_identifier": [
                {
                    "value": "026404665966",
                    "type": "upc",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "contains_pfas": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "special_size_type": [
                {
                    "value": "Standard",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "merchant_shipping_group": [
                {
                    "value": "legacy-template-id",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "item_name": [
                {
                    "value": " Great Air Sneaker Black - oct-31-1",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "list_price": [
                {
                    "currency": "USD",
                    "value": 200,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "batteries_required": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "neck": [
                {
                    "neck_style": [
                        {
                            "value": "Boat Neck",
                            "language_tag": "en_US"
                        }
                    ],
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "gift_options": [
                {
                    "can_be_messaged": false,
                    "can_be_wrapped": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "fabric_type": [
                {
                    "value": "cotton",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "item_type_keyword": [
                {
                    "value": "novelty-dresses",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "condition_type": [
                {
                    "value": "new_new",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "sleeve": [
                {
                    "type": [
                        {
                            "value": "Bell Sleeve",
                            "language_tag": "en_US"
                        }
                    ],
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "style": [
                {
                    "value": "Modern",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "care_instructions": [
                {
                    "value": "Dry Clean Only",
                    "language_tag": "en_US",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "target_gender": [
                {
                    "value": "female",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "batteries_included": [
                {
                    "value": false,
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "other_product_image_locator_2": [
                {
                    "media_location": "https://m.media-amazon.com/images/I/71LS8g+CzJL.jpg",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "other_product_image_locator_1": [
                {
                    "media_location": "https://m.media-amazon.com/images/I/61gN8c3pC-L.jpg",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "main_product_image_locator": [
                {
                    "media_location": "https://m.media-amazon.com/images/I/4156O1rDYML.jpg",
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ],
            "purchasable_offer": [
                {
                    "currency": "USD",
                    "start_at": {
                        "value": "2023-04-21T17:24:24.397Z"
                    },
                    "audience": "ALL",
                    "our_price": [
                        {
                            "schedule": [
                                {
                                    "value_with_tax": 399.99
                                }
                            ]
                        }
                    ],
                    "marketplace_id": "ATVPDKIKX0DER"
                }
            ]
        },
        "issues": [],
        "offers": [],
        "fulfillmentAvailability": [],
        "procurement": []
    }

[alexisbellido]

I'd appreciate if somebody could answer this simple question: Is it even possible to delete and recreate a listing with a different product type with SP-API using deleteListingsItem and putListingsItem as I'm trying to do? If so, could you point me to some sample code?

[ljihqiyzer26466]

The error message indicates that you've provided a property, department, which doesn't exist in the JSON schema. Please remove any non-existent properties and try again.

[alexisbellido]

Thank you, @ljihqiyzer26466 , you are correct, department wasn't in the product type definition but I have already corrected that and I'm passing the correct attributes and values and still having the problem of not getting anything under the summaries key when running getListingsItem for the listing I've recreated with putListingsItem.

My main question remains: is it possible change the product type of a listing by deleting it and recreating it with a different product type using deleteListingsItem and putListingsItem?

[weilinggu]

@alexisbellido I am able to delete and recreate the same product with a different product type.

As for your specific listing, I recommend you to open a support case following the guidance here to troubleshoot and verify first where the issue on your listing is. Make sure you provide details of the submission history, expected behavior, merchant ID and SKUs in your support case. This is a public platform, if you need to delete any of the payload that you have already shared here, please feel free to do so.

For listing a product that is not yet available on Amazon, please make sure you are following the guidance here. For example, you need to call the getDefinitionsProductType operation to return the JSON Schema describing the attributes and constraints for the product type.

To avoid issue of having to switch product type after submission, we have some guidance here. You can use the searchDefinitionsProductTypes operation to retrieve a list of all the applicable product types. To retrieve a high-confidence recommendation for the correct product type with this operation, use the itemName parameter. This way you can avoid having to switch product type after submission in the future.

Thanks
Weiling
Amazon Selling Partner Services

[alexisbellido]

@weilinggu , you are saying you can create a listing with product type A, and then delete it and recreate it with a different product type B and the attributes corresponding to that product type, is that correct?

And once you've recreated the listing, can you run getListingsItem and see the data under summaries, including the ASIN and productType keys?

Can you also get the catalog item for the corresponding ASIN with getCatalogItem?

If all your answers to these questions are yes, could please share which product types you are using for your tests?

Thank you very much.

[weilinggu]

@alexisbellido The product types I used might not be applicable to your use case. To be safe, it is better to troubleshoot with developer support first. You can open a support case following the guidance here to troubleshoot.

I want to highlight that the best practice is to use the searchDefinitionsProductTypes operation to retrieve a list of all the applicable product types. To retrieve a high-confidence recommendation for the correct product type with this operation, use the itemName parameter. This way you can avoid having to switch product type after submission in the future.

Thanks
Weiling
Amazon Seller Partner Services

[alexisbellido]

Thank you very much, @weilinggu .