Customer Feedback API returns 403 Forbidden despite app authorization

[AndyHeinz]

Problem Description

I'm unable to access the Customer Feedback API even though I've authorized my SP-API app with supposedly all available roles. The API consistently returns a 403 Forbidden error when trying to fetch product reviews.

Steps Taken

1. Created and authorized SP-API app in Seller Central
2. Re-authorized the app multiple times with all available roles selected
3. Generated new refresh token after re-authorization
4. Successfully obtained access token using refresh token

Current API Access

Successfully accessing these APIs with same credentials:

• ✅ Orders API (/orders/v0/orders)
• ✅ Catalog Items API (/catalog/2022-04-01/items)
• ✅ Product Pricing API (/products/pricing/v0/price)
• ✅ Solicitations API (/solicitations/v1/orders/{orderId})
• ✅ Reports API (/reports/2021-06-30/reports)
• ✅ FBA Inventory API (/fba/inventory/v1/summaries)

Error Response

GET https://sellingpartnerapi-eu.amazon.com/customer-feedback/2024-06-01/feedback?marketplaceIds=A1PA6795UKMFR9&pageSize=10

Status: 403 Forbidden

Code Sample

$response = Http::withHeaders([
    'x-amz-access-token' => $accessToken,
    'x-amz-date' => gmdate('Ymd\THis\Z'),
    'Accept' => 'application/json'
])->get('https://sellingpartnerapi-eu.amazon.com/customer-feedback/2024-06-01/feedback', [
    'marketplaceIds' => 'A1PA6795UKMFR9',
    'pageSize' => 10
]);
// Returns 403

Questions

1. Does the Customer Feedback API require special account types (Brand Registry, Vendor Central)?
2. Are there specific prerequisites or separate approval processes for accessing this API?
3. Is the Customer Feedback API available for regular Seller Central accounts in the EU marketplace?
4. Are there alternative APIs to fetch product reviews for seller accounts?

What I've Tried

• Re-authorizing the app multiple times
• Generating new refresh tokens
• Checking all available roles in Seller Central (none specifically mention "Customer Feedback")
• Using different API versions and parameters
• Confirming other APIs work with same authentication

Expected Behavior

Should be able to fetch customer feedback/reviews for products using the Customer Feedback API after proper app authorization.

Actual Behavior

Receiving 403 Forbidden error despite successful authentication and access to other SP-APIs.

Any guidance on requirements or restrictions for the Customer Feedback API would be greatly appreciated.

[ritikacd]

Hi @AndyHeinz

To access Customer feedback APIs, your application needs to have access to at least one role:

• Brand Analytics or
• Selling Partner Insights

You can find the roles required to access this API here.

Thanks,
Ritika C.
Seeling Partner API Developer Services

[AndyHeinz]

Hi @ritikacd ,

thanks for clarifying. Just to confirm - I already have the Brand Analytics role enabled on my app, but I’m still consistently getting a 403 when calling the Customer Feedback API. Is there anything else required on top of having the role assigned?

Thanks!

[ritikacd]

Hi @AndyHeinz

Just verified, the issue doesn't seem to be related to the role. From the example shared, looks like you are calling the incorrect endpoints. Please refer to the API reference page to see the valid API requests available for the Customer Feedback APIs.

Thanks,
Ritika C.
Selling Partner API Developer Services