Preflight Checklist
What's Wrong?
Preflight Checklist
What's Wrong?
I redeemed a Claude Pro gift subscription on April 10, 2026. The redemption was confirmed successful. I had full Pro access for approximately 2 weeks. Around April 25, 2026, my account was silently downgraded to the Free plan — with no email notification, no warning, and no action on my part.
Account details:
- Email: kurganskyi.a@gmail.com
- Invoice number: NOCQTCBM-0003
- Receipt number: 2256-2973-9364
- Gift period: April 10 – May 10, 2026
- Support conversation ID: 215474057791726
Current state:
- Settings → Billing shows: Free plan
- All Pro features are inaccessible
- Invoice confirms paid status ($0.00, gift subscription)
Steps to Reproduce
- Redeem a Claude Pro gift subscription on claude.ai (web)
- Use Pro features normally for approximately 2 weeks
- Account is automatically downgraded to Free plan without any user action
Expected Behavior
Pro plan should remain active for the full gift duration — until May 10, 2026.
Actual Behavior
Account shows Free plan. All Pro features are inaccessible. No notification was sent.
Troubleshooting Already Attempted
- Logged out of all devices and logged back in
- Cleared browser cache
- Tried incognito mode
- Checked billing settings — no active subscription visible
None of these resolved the issue.
Related Issues
Request
Please have someone on the backend team verify the gift redemption status for this account and manually restore the Pro plan entitlement for the remaining gift duration (until May 10, 2026).
What Should Happen?
What Should Happen?
*
Describe the expected behavior
Error Messages/Logs
Steps to Reproduce
- Receive a Claude Pro gift subscription link via email
- Redeem the gift on claude.ai (web) — redemption confirmed successfully
- Use Pro features normally for approximately 2 weeks
- Account is automatically downgraded to Free plan without any user action, notification, or warning
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
N/A — This is a claude.ai billing bug, not a Claude Code CLI issue.
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
Receipt-2256-2973-9364.pdf
Preflight Checklist
What's Wrong?
Preflight Checklist
What's Wrong?
I redeemed a Claude Pro gift subscription on April 10, 2026. The redemption was confirmed successful. I had full Pro access for approximately 2 weeks. Around April 25, 2026, my account was silently downgraded to the Free plan — with no email notification, no warning, and no action on my part.
Account details:
Current state:
Steps to Reproduce
Expected Behavior
Pro plan should remain active for the full gift duration — until May 10, 2026.
Actual Behavior
Account shows Free plan. All Pro features are inaccessible. No notification was sent.
Troubleshooting Already Attempted
None of these resolved the issue.
Related Issues
Request
Please have someone on the backend team verify the gift redemption status for this account and manually restore the Pro plan entitlement for the remaining gift duration (until May 10, 2026).
What Should Happen?
What Should Happen?
*
Describe the expected behavior
Error Messages/Logs
Steps to Reproduce
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
N/A — This is a claude.ai billing bug, not a Claude Code CLI issue.
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
Receipt-2256-2973-9364.pdf