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Welcome to Caseflow's wiki!

This wiki serves as a repository for all Caseflow technical documentation.

Target audience: Current and prospective team members and teams external to Caseflow who need to understand the product on a more detailed and specific level.

Documentation always runs the risk of getting out of date, because Caseflow is in constant development. So, this is a work in progress, and is a living document.

How to navigate this wiki

• By user
• By product
• By phase of the appeals process

All the things to write about

• History/how did we get here
• Functionality & users

What is Caseflow?

A suite of products that process VA appeals across two appeals systems (legislation) - legacy and Appeals Modernization Act (AMA).

High level Caseflow features

Caseflow is a lot of different things, and will continue to evolve over time

• Form/data intake
• A case/task management system for many distinct users & roles, inside and out of VA
  • Creates tasks for other VA systems, too
• Hearing scheduler (across many of variables)
• Document viewer and annotator
• Appeal system of record - centralizes Veteran and appeal data from disparate source systems
• API that shares Veteran and appeal data to other systems, including VA.gov for Veterans themselves

Caseflow products and features

Caseflow is referred to as a suite of products. The longer we build it, the blurrier the lines among products become. Caseflow is the appeals processes in code.

• Caseflow Intake - Form/data intake
  • Issues
  • Non-compensation queues
  • Add/Remove/Edit issues
• Caseflow Queue - Case/task management system
  • Case details
  • Queue table view
  • Case timeline
  • Case search
  • Automatic case distribution
  • Add/Remove/Edit issues
  • Tasks
  • Organizations
• Caseflow Reader - Document viewer & annotator
• eFolder Express
• Caseflow Hearings
  • Hearing Prep
  • Hearing Schedule
• Appeal Status API - API to other systems, like VA.gov

Legacy appeals only:

• Caseflow Certification
  • Form/data intake
• Caseflow Dispatch
  • Front-End Architecture
  • Work management
  • Manager view
  • Missing decisions

Non-user facing products:

• Caseflow Monitor

How to play around in Caseflow

Go to www.demo.appeals.va.gov (Caseflow demo site) on GFE or via CAG and try various Caseflow users.

Other teams that work with Caseflow

• Board data / Tableau team
• VA.gov (Appeals Status)
• Lighthouse API team

Working Groups

In addition to sprint teams, we have a few special-interest groups that Caseflowers participate in. They include:

• Backend Working Group
• Data Working Group
• Front-end Working Group

Additional documentation

Additional documentation with improved formatting that automatically updates can be found on our Github pages site.