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Troubleshooting

Lane Holloway edited this page Sep 13, 2026 · 2 revisions

Troubleshooting

command not found: tayda-uv

The binary is not on your PATH. A downloaded release goes wherever you put it; go install puts it in ~/go/bin. See Installation for the one-line PATH fix, or run it by its full path.

macOS says the binary cannot be opened, or "is damaged"

The release is not notarized and macOS quarantines downloads. Run xattr -d com.apple.quarantine tayda-uv on the binary, or allow it under System Settings → Privacy & Security → Open Anyway. Building from source avoids this entirely.

command not found: go in a script

On macOS with Homebrew, Go lives at /opt/homebrew/bin/go and that directory is missing from the PATH of some non-login shells. Use the full path or PATH=/opt/homebrew/bin:$PATH go install ./cmd/tayda-uv.

resolution is 181 DPI ... below the 300 DPI minimum: needs at least 662 × 1282 px

The image has too few pixels for the physical size of the side. Re-export from your editor at a higher resolution; the message tells you the minimum. Upscaling an existing small image in an editor adds pixels but not detail, and the print will show it.

aspect ratio is 0.5000 but side A is 0.5161 ... the artwork would be stretched to fit

The image is the wrong shape for the side. Usually the canvas was set up from a rounded size (56 × 112 mm, or 1000 × 2000 px) rather than the guide's 56 × 108.5. Fix the canvas in your editor to the size on Enclosure sizes, or crop to that ratio. Drift up to 0.5% is tolerated; this one is 3.1%.

image is landscape but side A is portrait: check the artwork is not rotated 90°

The artwork's proportions are turned relative to the artboard. Rotate it in your editor. The tool will not rotate it for you, because it cannot know which way is up.

this SVG uses features the renderer does not support

The SVG contains text, an embedded image, a clip path, mask, filter or pattern, and the message says which. Convert text to paths and flatten the rest — Preparing artwork has the menu items for each editor — or export a PNG at the size tayda-uv sides lists. -force does not help here: it overrides validation, and this is a refusal to render, not a validation result.

convert needs exactly one image

Flags were placed after the file name. Put every option before the image:

tayda-uv convert -e 1590B -s A -o face.pdf face.png    # right
tayda-uv convert face.png -e 1590B -s A -o face.pdf    # wrong

unknown enclosure "1590Z"

tayda-uv enclosures lists the ones the guide covers. If yours is not there, Tayda's guide has no artboard for it and neither does the tool; check the live guide and open an issue if it has been added.

gloss covers 100% of the side and a note about fingerprints

Not an error. The guide warns that large areas of gloss varnish attract fingerprints and slow production, and that gloss matte handles large areas better. Which finish you get is chosen in the Tayda Box Tool at upload, so the file is fine; just pick matte there, or use a mask to coat less of the side. White and gloss explains.

The interface will not convert

c refuses when any attached side has a problem and tells you which. Fix that side or clear it with x. There is no override in the interface; -force on the command line is a deliberate act.

x is not an image this tool reads in the file picker

Only .png, .jpg, .jpeg, .gif and .svg are selectable. Export in one of those.

The PDF preview looks washed out

You converted with gloss on. The RDG_GLOSS layer's preview colour is a stand-in and covers everything beneath it on screen. The file is correct; convert once with -gloss none to check the colours, then again with gloss for upload. See Checking the output.

inspect says the artboard matches two sides

That is normal without -e/-s: A and the Lid are the same size on every enclosure, as are B and D, and C and E. Pass -e and -s to assert the one you meant.

inspect reports a note about an unsupported filter or an encrypted file

It could not fully read the PDF and says so rather than passing it. This happens with files from other tools, not with this tool's own output. Re-export without encryption, or rely on Tayda's Analyzer for that file.

A size in the tool disagrees with the Tayda guide

The guide is versioned and Tayda revises it. The tool's table was transcribed from V2 (22 April 2026). Check the live page in a browser and open an issue with what changed. Never alter artwork to fit a number you think is stale.

The interface hangs when run from a script or script/expect

It queries the terminal for its background colour and needs an answer. Run it in a real terminal; for anything automated, use the command line.

Tayda rejected a file inspect passed

The Analyzer is the authority and inspect is not. Please open an issue with the Analyzer's message and, if you can share it, the PDF, so the check can be taught to catch it.

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