Updating FreeScout

• Method 1. Update from web interface (recommended)
• Method 2. Update using console script
• Method 3. Update using GIT
• Method 4. Manual updating

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Before apdating make sure to backup application files and database.

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Method 1. Update from web interface

This method is supported starting from version 1.0.3.

Open FreeScout and go to Manage » System » Status. In App Version section click Check for updates and follow instructions:

Updating process may take several minutes, do not close browser window until it finishes or shows an error.

If error occurs:

• Click Clear Cache in System » Tools.
• Click Migrate DB in System » Tools.
• If it does not help, try to restart updating.

Method 2. Update using console script

This method requires SSH console and GIT.

1. Go to the root of your FreeScout application.
2. Run upgrade script:

tools/upgrade.sh

3. Follow instructions.

Method 3. Update using GIT

This method requires SSH console and GIT.

1. Pull updates from GitHub:

git pull

2. Run the following console command:

php artisan freescout:after-app-update

Method 4. Manual updating

Use this method only if you can not use console or GIT.

1. Open https://example.com/tools.php

2. Enter APP_KEY from your .env file and click Update App button.
3. Open and check application.