Skip to content

Migrate to FreeScout

FreeScout edited this page Mar 4, 2021 · 10 revisions

You can migrate to FreeScout basically from any helpdesk using Help Desk Migration Service.

To migrate you will need to install the latest version of the API & Webhooks Module (make sure to install the latest version, otherwise migration may not work properly).

Before migrating you don't have to remove existing tickets from FreeScout.

During migration it's impossible to preserve other system's ticket numbers.

If during migration Help Desk Migration Service will ask you to map conversation fields, map them this way:

  • Type: Chat » Email
  • Status: Open » Active

Also keep in mind that in case of chat conversations, after importing, support agent replies will not reach the customer linked to the chat conversation, as connection to customer's messenger can't be imported.