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I think you should completely reset the speaker by following the "downgrade guide" at https://bose.fandom.com/wiki/SoundTouch_Firmware_Downgrade_Guide

This mentions "downgrade", but it essentially shows how to apply an update via usb stick. That's different from the "normal" reset and I would hope that it cleanly resets the speaker to a truly fresh state. The "normal" reset is actually not a complete reset, because some areas in the speaker's filesystem are preserved.

So: read the guide carefully. Create a USB stick with the most recent update file for your speaker (downloads are available at https://archive.org/download/bose-soundtouch-software-and-firmware/Firmware/). Put the USB stick …

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