Troubleshooting

Common error messages

"WebServer : Failed to connect to port 80 (http): [Errno 48] Address already in use"

You have a web server, such as Apache or IIS, already using port 80, see here for more details. You can do one of the following:

1. Configure that existing web server to use another port
2. If you understand what you are doing disable the PlexConnect web server (in settings.cfg) and configure a virtual host and reverse proxy on your existing web server

"DNSServer : Failed to create socket on UDP port 53: [Errno 48] Address already in use"

You are already running a DNS server, see here for more details. You can do one of the following:

1. Disable you existing DNS server
2. If you understand what you are doing disable the PlexConnect DNS server (in settings.cfg) and configure your existing DNS server to redirect trailers.apple.com to PlexConnect

Symptoms

"You are able to navigate the PlexConnect sections but it does not show the posters for your films and may error when trying to play media"

Setups involving VMWare instances, VPN's or multiple subnets can cause PlexConnect auto discovery to become confused and bind to the wrong IP. In settings.cfg disable GDM auto discovery and hard code the PMS IP and port to resolve this issue.

Native apps on the ATV work much slower than before

The standard settings.cfg file uses Google (8.8.8.8) as the external DNS lookup, which can mask your location from the content delivery networks. Fix this by replacing the 8.8.8.8 in your settings.cfg file with the DNS server of you ISP.