HPC

HPC Account Creation and Troubleshooting

Instructions for Requesting a New HPC Account

• Go to The Spot (https://thespot.mskcc.org/esc/) and open a new ticket under: "Services by Department > IT > Research Applications and Services > High Performance Computing (HPC) > HPC Account Change Request"
  • Request type is "New Account"
  • Cost center is 50661 for Chan Lab
  • Lab Admin is Christina Marciante
  • Save your ticket id (something like RITM0305932) for later
• If you have not already done so, request a MSKCC Slack account through The Spot under: "Services by Department > IT > Research * Applications and Services > Research Computing > Request to Create a Box, Slack or GSUITE account."
  • This is processed automatically, typically within a few minutes.
• On the MSKCC Slack, Message Alejandro Krauskopf and message your HPC Account Change Request ticket id to expedite approval
• If you do not have an MSK e-mail address or access to VPN, contact Christina, who can set you up with work-around access to HPC.

HPC Debugging and Troubleshooting

The following channels exist on the MSKCC Slack workspace to deal with issues relating to HPC services and are the fastest modes of communication with the HPC team:

• hpc_mskcc: Support for all things HPC.
• hpc-ondemand: Support for any On Demand service provided by HPC (e.g. Lilac On Demand).