4. Troubleshooting

Troubleshooting

Before you start

Make sure that:

• your Windows PC and Apple device are connected to the same Wi-Fi (Ethernet is also fine just make sure both devices are on the same LAN)
• Bluetooth is enabled on both devices (this isn't a strict requirement but helps the two devices to find each other)
• uxplay-windows is running in the Windows system tray.

The devices cannot find each other

Try these steps in order:

1. Right-click the uxplay-windows tray icon and select Restart.
2. Check that uxplay-windows is allowed through Windows Firewall on private networks.
3. Turn Wi-Fi and Bluetooth off on your iPhone/iPad/Mac. Wait a few seconds, then turn them back on.
4. Restart both your Windows PC and Apple device.
5. Disable any VPN temporarily, as it may block LAN discovery.

Restart Bonjour

Close uxplay-windows, then:

1. Open Task Manager.
2. Go to the Services tab.
3. Find and restart Bonjour Service.
4. Open uxplay-windows again and retry the connection.

Reinstall Bonjour

Another application, such as iTunes, may have installed an older or incompatible Bonjour version.

Uninstall Bonjour from Windows Settings → Apps, then reinstall uxplay-windows: it will create the Bonjour service required by the application.

Network limitations

Some networks block communication between connected devices. This can happen on:

• public or guest Wi-Fi;
• school or workplace networks;
• some Android phone hotspots;
• routers with AP or client isolation enabled.

Try connecting both devices to a different home network to confirm whether the network is the problem.