Inconsistent Region / Province field when ordering from the backend compared to the frontend

[ioweb-gr]

Preconditions and environment

• Magento version 2.4.7-p3

Steps to reproduce

Try to order in the backend with a country that has regions for example Greece

Choose to create new customer and add his address

The field is not showing as required, even after Greecce is chosen and yet when submiting the order, it requires a region.

Moreover, the field is a text to fill in, unlike the frontend where it appears as a dropdown with regions.

The UI here is inconsistent and it's causing issues for the sales team as well and for developers syncing data to ERPs also.

Expected result

The region field follows the checkout logic and switches to arequired field with a select dropdown and all the related regions.

Actual result

The order cannot be placed and the region stays as a text box while the system nags about it being a required field

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[m2-assistant]

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[engcom-November]

Hello @ioweb-gr ,

Thank you for your report and collaboration,

We have gone through the provided description and followed the steps, This might be the configuration change, Once could please check configuration followed by below steps.

• Access the Configuration:
  • Log in to your Magento admin panel.
  • Go to Stores > Configuration.
• Navigate to State Options:
  • Expand the General tab.
  • Click on State Options.
• Set State as Required:
  • Locate the "State is Required for" field.
  • Select the countries where you want the state field to be mandatory.
• Save Configuration:
  • Click on the "Save Config" button.

Note: If you don't want the state field as Not required, Please unselect the country from the "State is Required for"

Let us know if you still face the issue

Hence marking as “Needs Update”

Thank you!

[ioweb-gr]

Hi

I still have the country as selected here

Moreover, the issue is not about only the "Required" attribute. The fact that it's not listing the regions in a dropdown on the backend order page like in the frontend checkout page is more important imho.

[engcom-November]

Hello @ioweb-gr

Thank you for your report and collaboration,

I follow the steps which mentioned above and tried to replicate in my local 2.4 develop and 2.4.8-beta2 both instances, But I'm unable to reproduce and I'm providing the my steps here by mentioned above and please correct me if I'm missing any steps.

Steps to Reproduce

1. Open the magento admin
2. Login to the magento admin
3. Go to the Sales - Order in left side panel
4. Click on the Create New Order
5. Click on the Create New Customer
6. Select the product and provide the required details and
7. Select the country "Greece"
   8.Select the required State from dropdown -

Admin Order Creation page state list dropdown

Admin Order create page image

Admin Order created with grace with selected region image

Admin Configuration for state option image

Frontend Image

I'm able to view the State dropdown list, Please provide the some more details to reproduce this issue. or else correct me if I'm missing something.

For more details about the state options please do follow the below document

Links - https://experienceleague.adobe.com/en/docs/commerce-admin/config/general/general#state-options

Thank you!

[ioweb-gr]

I guess this is fixed in newest versions then because what you showe dis the correct display. For me it's not displaying like this so I'll revisit once we upgrade to 2.4.8

[engcom-November]

Hello @ioweb-gr,

Could you please confirm if we can proceed with closing this issue? if you are still experiencing any difficulties, Kindly let us know, and feel free to reopen the ticket.

Thank you!

[ioweb-gr]

Yes please if I face it in the newest version when we catch up I'll reopen

[engcom-November]

Hello @ioweb-gr

Thank you for your confirmation. As discussed, the issue is not replicating on the latest version. Therefore, we are closing this ticket.

Please do not hesitate to contact us if you have any further concerns or need to reopen the ticket.

Thank you.