[Bug] Free reset changed weekly reset_at without restoring allowance

[g25975102-glitch]

Environment

• Codex for Windows 26.715.12143
• ChatGPT Plus
• Windows 11
• Not model-specific

Issue

A free Codex usage reset may have advanced the backend weekly reset_at timestamp without applying the corresponding weekly allowance replenishment.

Observed sequence:

• Jul 18, 2026: next reset showed Jul 24.
• Jul 19: it changed to Jul 25.
• Jul 20: it changed to Jul 26.
• During this period, the weekly allowance did not replenish.
• Codex remained usable and usage continued to be deducted.
• Refreshing, signing out/in, changing browsers, devices, networks, and VPN settings did not correct the day-level change.
• A later free reset restored the allowance to 100%.
• Two remaining manual Full reset credits were unchanged, so I did not trigger that restoration manually.
• After normal usage, the page showed a new reset time of Jul 29, 2026 at 10:26.

Suspected behavior

An earlier free reset may have updated the weekly window and reset_at, but failed to apply the allowance restoration. A later free reset appears to have applied both.

This is a hypothesis requiring backend verification.

Expected behavior

A free reset should update the reset window and replenish the allowance consistently, or leave both unchanged.

Diagnostics

Feedback ID: no-active-thread-019f8d3c-1f1c-7f12-9f92-e62e00bd213e

Private Support case with sanitized HAR and account evidence: 11775963

I will not upload the HAR publicly.

Please check whether free/special reset events can update reset_at independently from allowance restoration, causing a partial failure.

Related to #9508, but this report concerns a possible partial reset failure.

[github-actions]

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

• Codex CLI: /usage “redeem/reset limit” shows applied, but “usage limit reached” persists (macOS, codex-cli 0.145.0) #34865
• Weekly Limit Reached - 100% Usage left #34360
• weekly reset used but usage didnt increase #34323

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[vemonet]

Would it be possible to just stop doing free resets? Because right now I got scammed of a week. And it I got this error many other people also got it. So your free reset are actually working against us

[g25975102-glitch]

I am experiencing a very similar issue.

In my case, the free reset appears to have changed the weekly reset_at timestamp while the allowance was not replenished.

The issue was reported under:
Support Case: 11775963

This may indicate that free reset events can partially fail: updating the weekly window without correctly restoring the allowance.

Please check whether multiple users are affected.