Ticket Entity

1. Ticket Created:

{
  "entity" : "Ticket",
  "event" : "Created",
  "eventTime" : "2024-10-25T17:53:00Z",
  "recordId" : 3648303,
  "entityData" : {
    "orderId" : 15682796,
    "orderReference" : null,
    "merchantId" : 132452,
    "mid" : "1234567890",
    "ticketText" : "Testing Ticket",
    "category" : {
      "id" : 7697,
      "description" : "Reported SLA Event"
    },
    "subcategory" : {
      "id" : 20600,
      "description" : "Additional Item(s) Received"
    }
  },
  "eventData" : {
    "ticketPriority" : "NORMAL",
    "createdDate" : "2024-10-25T17:53:00Z"
  },
  "client" : {
    "id" : 1,
    "name" : "ABC Processor"
  }
}

2. Ticket Followup Created:

{
  "entity" : "Ticket",
  "event" : "FollowupCreated",
  "eventTime" : "2024-10-25T17:53:00Z",
  "recordId" : 3648303,
  "entityData" : {
    "orderId" : 15682796,
    "orderReference" : null,
    "merchantId" : 132452,
    "mid" : "1234567890",
    "ticketText" : "Testing Ticket",
    "category" : {
      "id" : 7697,
      "description" : "Reported SLA Event"
    },
    "subcategory" : {
      "id" : 20600,
      "description" : "Additional Item(s) Received"
    }
  },
  "eventData" : {
    "ticketFollowupId" : 1441590,
    "ticketQueue" : {
      "id" : 257,
      "name" : "Quality Review"
    },
    "assignByText" : "Testing Ticket"
  },
  "client" : {
    "id" : 1,
    "name" : "ABC Processor"
  }
}

3. Ticket Followup Completed:

{
  "entity" : "Ticket",
  "event" : "FollowupCompleted",
  "eventTime" : "2024-10-25T17:55:31Z",
  "recordId" : 3648303,
  "entityData" : {
    "orderId" : 15682796,
    "orderReference" : null,
    "merchantId" : 132452,
    "mid" : "1234567890",
    "ticketText" : "Testing Ticket",
    "category" : {
      "id" : 7697,
      "description" : "Reported SLA Event"
    },
    "subcategory" : {
      "id" : 20600,
      "description" : "Additional Item(s) Received"
    }
  },
  "eventData" : {
    "ticketFollowupId" : 1441590,
    "ticketQueue" : {
      "id" : 257,
      "name" : "Quality Review"
    },
    "assignToText" : "Test Resolution"
  },
  "client" : {
    "id" : 1,
    "name" : "ABC Processor"
  }
}