Webhooks Events Overview

POS Portal’s Webhooks service allows for real-time notifications and updates on key events related to orders, shipments, and other critical operations. By subscribing to these webhooks, clients can automate workflows, improve response times, and ensure that important business processes are triggered immediately when relevant events occur. This service is designed to streamline operations and enhance integration between your systems and POS Portal, providing timely and actionable information.

Why Webhooks?

With Webhooks, you can:

• Automate critical processes in response to real-time events.
• Streamline communication between your systems and POS Portal.
• Enhance efficiency with instant updates on orders, shipments, returns, and customer interactions.

Orders: Manage Your Order Workflow with Ease

• Order Submitted: Trigger actions immediately when an order is placed.
• Order Processing: Get notified when the order processing begins.
• Order Cancelled: React quickly to stop actions on cancelled orders.
• Order Returned/Returned Holding: Stay informed of returned orders, whether for reshipment or other handling.
• Order Reshipped: Track reshipments to keep customers updated and ensure smooth delivery.
• Backorder Created: Be alerted to manage inventory when backorders are created.

Packages: Track Deliveries in Real Time

• Order Shipped: Receive shipment details, including tracking numbers and shipping dates.
• Delivery Confirmed: Know when a package has been delivered for closing out transactions.
• Delivery Expired/Failed: Stay informed when deliveries encounter issues, allowing you to respond quickly to customer concerns.

Call Tags: Simplify Return Logistics

• Call Tag Created: Manage returns seamlessly with instant notifications when a return request is initiated.
• Items Received: Get updates when returned items reach our warehouse.
• Delinquent Billing: Be informed when return deadlines are missed, triggering delinquent billing actions.
• Items Received After Delinquent Billing: Update records when delinquent items are eventually returned.
• Call Tag Cancelled: Keep your operations in sync by knowing when a call tag is cancelled.

Tickets: Enhance Customer Support

• Ticket Created: Get real-time updates when a new support ticket is generated.
• Ticket Updated: Stay in the loop with status changes, comments, or escalations in customer tickets.