FAQ

Frequently Asked Questions

How to export multiple email messages at once?

It is possible with zipdownload plugin. With the plugin enabled and its zipdownload_selection option configured, you will be able to download multiple selected messages in one archive file. A new More > Download menu will contain three new options. Note that maximum size of the archive can be specified in configuration (from version 1.4-beta).

Configuring the zipdownload plugin

The plugin is already shipped with the Roundcube packages but not enabled by default because it adds some requirements to the webserver Roundcube is installed on.

1. Make sure your PHP installation includes the Zip extension.
2. Enable the plugin by adding "zipdownload" to the list of plugins in Roundcube's config/config.inc.php file.
3. Enable the zipdownload_selection option by setting up the plugin config:
   1. Copy the plugin config file plugins/zipdownload/config.inc.php.dist into config/zipdownload.inc.php
   2. Edit the copied file and set $config['zipdownload_selection'] = true;

There's no option to change my password

Password changing is highly dependent on the email server used behind Roundcube. Roundcube itself doesn't store passwords but authenticates at the email server upon each login. Therefore, Roundcube doesn't provide that function with the default setup. It does, however, provide a plugin with a variety of drivers for commonly used email storage systems.

Enable and configure the password plugin

The plugin is already shipped with the Roundcube packages but not enabled by default because it requires manual configuration.

1. Enable the plugin by adding "password" to the list of plugins in Roundcube's config/config.inc.php file.
2. Copy the file config.inc.php.dist to config.inc.php inside the plugins/password directory.
3. Read the plugin's README file and configure the plugin according to your email server environment and capabilities.

If you don't understand the above instructions, please contact your email hosting provider who runs your Roundcube webmail and ask them to enable the password plugin.

"server certificate verification failed" on Composer install

This error can appear when installing Roundcube's dependencies via Composer, including the kolab/Net_LDAP3 package from git.kolab.org.

The certificate on git.kolab.org is issued by the intermediate CA COMODO RSA Domain Validation Secure Server CA. This CA has to be among the installed CA certificates on the server issuing the request to git.kolab.org. While this is already the case for most systems, some distributions might not have that CA certificate installed by default. When it is not, connection fails. The following command adds the missing certificate:

Do as root:

echo -n | openssl s_client -connect git.kolab.org:443 | sed -ne '/-BEGIN CERTIFICATE-/,/-END CERTIFICATE-/p'| tee '/usr/local/share/ca-certificates/git_kolab_org.crt'

followed by

update-ca-certificates