Weekly product intelligence from your support tickets.
Loopback reads a week's worth of support tickets and surfaces the one pain point, one feature request, and one churn signal that matter most, delivered straight to Slack or email. Built to solve a real problem: support tickets pile up, and nobody has time to read through hundreds of them to spot what customers are actually saying.
Live: fuffad.com
- Connect Freshdesk, or upload a CSV export from any support tool
- Loopback pulls the week's tickets and runs them through AI synthesis
- A structured digest comes back: top pain point, top feature request, top churn signal, each backed by exact quotes from real tickets
- Delivered automatically every week via Slack webhook and email, or run on demand from the dashboard
- Frontend: Next.js (Pages Router), custom dark UI theme
- Backend: Next.js API routes
- Database & Auth: Supabase (Postgres, Auth, Row Level Security)
- AI synthesis: Google Gemini API
- Email delivery: Resend
- Scheduled digests: Vercel Cron
- Billing: Provider-agnostic mock billing layer (Starter and Pro tiers), built to swap in a real payment gateway without changing the data model
- Freshdesk integration for automatic ticket sync
- CSV upload as a support-tool-agnostic fallback
- Weekly automated digest generation and delivery
- On-demand digest generation from the dashboard
- Slack and email delivery channels
- Digest history with expandable ticket-level detail
- Workspace-scoped data access enforced via Supabase RLS
Currently in early access testing. Free to try, no credit card required.
- Live product: fuffad.com
- Portfolio / PRD: shiwal50.github.io/portfolio