Meeting 2026 05 28 (Service Provider Group)
Time: 14:00 - 16:00 Place: Online
Coordination:
- Moritz Brennecke (MB)(Service Provider Group Secretary), Valentine Arrieta (VA),
Present:
- Camille Blanchon (CB)
- Cyril Meder (CM)
- Arnaud Poncet-Montanges (AP)
- Stefan Burckhardt(SB)
- Gérard Sollberger (GS)
- Luis Erik Mallea Veizaga (LEMV)
Excused :
- Lucie Nicolier (LN),
- Fanny Ruby (FR),
- New structure of meetings is accepted and in use (organisation, agenda,...).
- New person certification Newis is in planning, no other demands.
- Next meeting 20.08.2026 at 14h (online and in Lausanne). Second part will be a live installation of last TMMT version and installation of 2026.0 TWW Module Release
- Next events: QGIS User Day in Bern 23.06.2026 in Bern (with Workshop TEKSI for beginners): https://www.qgis.ch/fr/reunions/reunion-utilisateurs-2026.html
- Next events: QGIS international user conference 5/6.10.in Laax (with presentation TMMT): https://conference.qgis.org/
-
TEKSI Training / Academy https://github.com/teksi/academy/discussions -> Goal is to publish date and minimal content before summer vacation, user training group (Cyrile / Lucie) will contact Stefan in the next weeks -> For next Codir (26.06.2025) an offer is given by the user training group
-
HELPDESK :
- Support of TEKSI Service providers - how do TEKSI Service Providers get support if they cannot fix issues / problems themselves (AP)
- Draft Helpdesk Process : https://github.com/teksi/Home/wiki/Helpdesk-process
- Add point "issues and functionalities" to the service provider group to the contents. Arnaud proposes a labeling of issues and fonctionalities in order to decide if to discuss them in the service provider group or technical or user group.
- Also create label to see if "Certifierd TEKSI Provider" is needed and what main category the issue is: [Infrastructure, QGIS, Module TEKSI]
- Added proposal to still document solved issues: D[Problème résolu - still open issue with problem and document the solution so that others do not have to solve the same thing]
flowchart TD
A[Utilisateur rencontre un problème] --> B[Il contacte son prestataire]
B --> C{Le prestataire peut-il résoudre le problème ?}
C -->|Oui| D[Problème résolu - still open issue with problem and document the solution so that others do not have to solve the same thing]
C -->|Non| E{Origine du problème ?}
E -->|Infrastructure| F[Ouvrir ticket chez prestataire informatique]
E -->|QGIS| G[Ouvrir ticket GitHub QGIS<br/>Transmettre au prestataire QGIS]
E -->|Module TEKSI| H[Ouvrir ticket GitHub TEKSI<br/>Assigner à prestataire certifié]
H --> I{Prestataire certifié peut-il traiter ?}
I -->|Oui| J[Résolution en cours]
I -->|Non| K[Escalade au groupe prestataire / responsable technique TEKSI]
K --> L{Bug générique ?}
L -->|Oui| M[Pris en charge par maintenance TEKSI]
L -->|Non| N[Évolution souhaitée<br/>Validation + recherche de financement]
Technical issues related to Service providers
- Here should be proposed issues to be discussed by providers
- Most providers have a preconfigured installation in a shell (.bat or text file which can be launched in windows command) to install Qgis together with all dependencies. Arnaud sends an example. Documenation see https://trac.osgeo.org/osgeo4w/wiki/CommandLine
- Issue has been fixed (pydantic): https://github.com/opengisch/oqtopus/issues/216#issuecomment-4518503701
- Pip - Needs to be also with OSGeo4W (not shipped with TMMT) - AP creates an issue for this (documentation needed)
- Attention with personalized Qgis.ini files (from profiles) -> Can create an error with CRS / WKT - seems not related to TMMT - QGIS.ini. Use defualt profile.
- Documentation: Add printscreen and explain: The system language of windows has to be french switzerland and the qmt file fr_CH. Forcing the language in Qgis does not create the traduction.
