Release 1.122.0 - July 24, 2025

New or changed functionality in the Transcribe App:

• QA-2722 TA: Added URL validation for meeting links on the Meeting Bot page
• QA-2761 TA: Changed banner text colors for better visibility in dark mode on the import page

New or changed functionality:

• BE-4053 Add a new Reason tag value - R_Unknown
• BE-4021 Add vg_aivr_cb_count variable to CDR
• BE-4095 Added API for reading Freeswitch CDR records
• BE-4109 Added configurable format for webhook
• BE-4129 Added modifiableNote to /sa/call
• BE-4107 Added voicemail markers to /sa/call
• BE-4093 Adjust the reported start of the AIVR session to be equal to the start of the recording.
• BE-4045 API to generate temp JWT to access SA account from ACP
• BE-4023 DAO for reading CDR data form Postgres table
• MST-761 Don't redact short sequence of digits when using approximate redaction
• BE-4152 Extract information from the CDR table and set the whoHungUp field in /aivr and /sa/call
• BE-4027 Implement deletion of data Objects attached to AIVR appData items
• BE-4060 Implement influxDB measurements for /sa/offline sessions
• BE-4135 Improved speed of GET /sa/call-stats API method
• BE-3694 In error messages returned from the APIs do not include full java types
• BE-3890 License server retains ticket information through shutdown and restart
• BE-4056 Miscellaneous improvements to MS Teams Meeting Bot
• MST-478 Moved Spanish basic formatter to text-ml-utils
• MST-772 New NER for bank numbers
• BE-4136 Pass vgContext to aivr.lua to be stored in CDR
• BE-3186 Populate fields in the markers field after a SA call is completed
• MST-538 Provider search full automation demo using VACA
• BE-4161 Return 504 code rather then 401 if a request is made with a nonce that is being currently used by a request in progress
• BE-4147 SA: Added "CRM Notes" column with filtering in the call sessions table
• BE-4149 SA: Added "My Notes" column in the call sessions table
• QA-2753 SA: Added a maximum limit of 100 points for both Individual and Total scores in QA form questions
• BE-4137 SA: Added ability to add "My Note" for each call on the call transcript page
• QA-2738 SA: Added assistive tooltips to audio player action icons
• BE-4066 SA: Added display of selected time range on the agents dashboard
• BE-4108 SA: Added markers indicating voicemail start and end in the call audio player
• BE-4065 SA: Added strike-through on LLM justification when a human override occurs in the QA review form
• BE-4155 SA: Added support to mark a QA review question as "N/A" if the question allows it
• BE-4101 SA: Added voicemail text preview on the voicemail calls page and full transcript display in the playback popup
• BE-4099 SA: Added voicemail transcript on the voicemail detail page
• BE-4100 SA: Displaying voicemail icon and page only when voicemail is present
• BE-4017 SA: Hide Provider callback field on the VoiceBot data card in the call overview page if the caller type is not provided
• BE-4025 SA: Improved voicemail audio player styling for better appearance in both light and dark modes
• BE-4052 SA: Refreshing the call resolution value after changes to the call resolution question in the QA/CR form
• QA-2418 SA: Removed Speaker field from advanced search filters as Agent field is already present
• BE-4132 SA: The survey details page is now hidden when no survey data is present
• BE-4019 Store RTCP stats in CDR
• BE-4114 Support two more entities (BAN and BRN) for all redact formatter
• MST-803 Upgrade python packages and services that have high / medium vulnerabilities
• BE-4009 Use default whisper as acoustic model instead of whisper:medium for offline SA sessions derived from AIVR sessions
• QA-2579 Voicebot Demo: Improved subject line for the "Contact Sales" email call-to-action
• QA-2644 Web Console: Added a custom 404 page for handling unavailable URLs
• BE-4022 Web Console: Added a new "App Data" tab in the Telephony Bot drawer for configuring app data
• BE-4051 Web Console: Added an Initial Prompt field to adapter settings in the Telephony Bot drawer
• BE-4120 Web Console: Added caching for calls on the call sessions page for better UX
• BE-4069 Web Console: Added error screens on the call review transcript detail page to improve handling and visibility of API errors
• QA-2555 Web Console: Added support to delete Speech Analytic Configuration on the SA Configuration page
• BE-4127 Web Console: Added the ability to create user-bound JWT tokens (only for Admins) on the profile page
• BE-4123 Web Console: Added toast messages and redirect to login page in case of session expiry
• QA-2704 Web Console: Enforced mandatory password reset without the possibility to bypass the "Password reset required"
• BE-4138 Web Console: Improved cancel confirmation modal copy for the Telephony Bot drawer for better UX
• QA-1980 Web Console: Prevented users from de-selecting all columns in the calls table to ensure at least one column is always visible
• BE-4085 Web Console: Removed transcribe mode

Changes related to Integrity of Processing (fixes):

• BE-4116 Fix - AIVR fails to store output events in db for record.prompt and record.playtone
• BE-4117 Fix - Audio-Server /get and /sclip API method does not use Transfer-Encoding chunked in case of streaming TTS
• BE-4102 Fix - externalSaSession set incorrectly to true
• BE-4122 Fixed Hints with misspellings for whisper model.
• BE-4140 SA: Fix - Added the missing no-sorting state in the call sessions table
• QA-2743 SA: Fix – Enabled Save button when "LLM" is selected as responder and "Use Questions as LLM Prompt" is toggled in the QA form
• QA-2752 SA: Fix – Improved facility name visibility in dark mode on the VoiceBot data card in call overview and voicemail views
• BE-4031 SA: Fix – Resolved "Review config not found" error when saving the first question in the QA form without a name
• BE-3997 SA: Fix – Resolved display issue with the VoiceBot card for certain calls
• QA-2744 SA: Fix – Resolved issue preventing adding questions in QA form sections using the top "New Question" button
• QA-2757 SA: Fix – Resolved issue where the sentiment graph gets compressed when the score field is present on the call overview page
• QA-2758 SA: Fix - Resolved issue with the call resolution filter not working in the call sessions table
• QA-2789 SA: Fix – The Voicebot data card now shows "Not Acquired" instead of "Provided" when no Member ID is present
• QA-2772 TA: Fix - MS Teams meeting validation failing for valid meeting links on the Meeting Bot page
• QA-2721 TA: Fix – Resolved cursor jumping to the end issue when editing password on the login page
• QA-2562 TA: Fix – Resolved issue where language flag icons for projects were not showing on the advanced search page
• QA-2725 TA: Fix – Resolved issue with a few words not visible in dark mode on the call transcript page
• BE-4070 TA: Fix – Resolved issue with multicolor transcription on the audio timeline
• QA-2724 TA: Fix – Resolved save button enable behavior in the voice signature modal when a tag is removed or a speaker is edited
• QA-2741 TA: Fix – Stopped previously played voice signature from continuing when a new voice signature is edited
• QA-2737 TA: Fix - The Zoom meeting bot does not automatically leave the meeting when the time limit for a free meeting is reached.
• QA-2774 TA: Fix - Unable to join meetings on the Meeting Bot page due to incorrect validation of valid Webex meeting links
• QA-1970 Web Console: Fix - Filters and search gets reset after deleting a context
• BE-4089 Web Console: Fix – Removed extra blue Modified label in the Telephony Bot preview modal when no modification changes are made
• BE-4040 Web Console: Fix – Resolved loading issue on the call review page for calls integrated with the SA app
• QA-2776 Web Console: Fix - The Listen icon is disabled if a call has no audio on the call sessions page
• QA-2770 Web Console: Fix - Unable to remove or change phone numbers from a phone (AIVR) app.

All changes affecting Security, Availability, Integrity of Processing, Confidentiality, Privacy are reported as such above. If nothing is reported in the specific category then it means there were no such relevant changes in this release