Release 1.123.0 - August 17, 2025

New or changed functionality:

• BE-4231 Add 3 new query params to GET /sa/call - userGroup, internalEndpoint, direction
• BE-4256 Add 4 new vars to POST /sa/call: voicebotVars, aivrVars, whuHungUp, businessOpenState
• BE-4222 Add appliesToQueues field to QA Review questions and answers
• BE-4181 Add tenureStartDate to User API
• BE-4001 Add to audio-server support for streamed Azure TTS Audio
• BE-4125 Apply misspelling correction to offline ASR sessions if a whisper model is used
• MST-822 Collect Tax ID from Caller When Not Available in System After NPI Lookup
• BE-3988 Copilot: Update help docs to support customer-specific copilot extensions
• BE-4096 Extract voicemail transcript from /sa/offline transcript and store in /sa/call
• BE-4258 For AIVR Session events - set timeMsec to when the event ends and add new actionStartMsec to event
• BE-4265 GET /sa/call/review/answers/{crAnswersId} - added normalizedScore and minTotalValue read-only fields
• MST-834 Identify Some Blocks in llm-svc to Use GPT-4.1 Mini for Performance and Cost Efficiency
• MST-742 Improve Confirmation Handling for Irrelevant or Ambiguous Yes/No Answers
• MST-569 Improve Handling of "Yes/Okay/no" Responses When Asking for Information
• BE-4257 In /sa/call compute voicebotDuration and voicemailDuration from markers
• MST-703 Integrate Provider Search Callback Logic into Demo Bot from OpenAI Realtime Bot
• BE-4276 Limit number of histogram bins to max 100
• BE-4180 Make all AIVR vars available in sa/call API
• BE-4151 Modify /synthesis method in audio-server to use ResponseEntity return type
• BE-4154 Move llmCopilotNotesPrompt from /sa/config to /aivr-app
• BE-4254 Provide Bot Info to Non-AIVR Calls in POST /sa/call API
• BE-4185 Remove sa-call-api from Edge deployments by default
• BE-4148 SA: Add CSAT
• BE-4244 SA: Added ability to enter and edit agent tenure on Add/Edit User modals
• BE-4182 SA: Added agent email, role, creation date, tenure, and team details on Agent Details page
• BE-4225 SA: Added annotatedTranscript fields to Calls Debug page
• BE-4269 SA: Added avatars to the Team Lead selection dropdown
• BE-4236 SA: Added CSAT configuration option on Context Configuration page
• BE-4240 SA: Added CSAT field to Calls table and Call Detail page
• BE-4264 SA: Added delete functionality for teams
• BE-4201 SA: Added edit and remove avatar functionality in Edit User modal
• BE-4124 SA: Added error screens for request timeouts and internal server errors
• BE-4108 SA: Added markers indicating voicemail start and end in the call audio player
• BE-4270 SA: Added minimum points possible to the QA form creation page
• BE-4200 SA: Added upload avatar functionality in Add User modal
• BE-4203 SA: Added user avatars for agents in Calls table on Recent Calls and Calls History pages
• BE-4202 SA: Added user avatars in Users table on Users page
• BE-4204 SA: Added user avatars to Agents table on Agents page
• QA-2849 SA: Added voicemail column for voicemail calls on Call History page
• BE-4101 SA: Added voicemail text preview on the voicemail calls page and full transcript display in the playback popup
• BE-4223 SA: Changed default Incident threshold values for new projects on Context Configuration page
• QA-2804 SA: Enhanced visibility of My Notes and CRM Notes icons in Calls table Dark mode
• BE-4214 SA: Handled No Teams state in Add/Edit User modals for improved UX
• QA-2814 SA: Improved alert toast messages for QA form actions to provide better context
• BE-4213 SA: Improved empty state on Teams Creation page when no teams are present
• QA-2803 SA: Improved error message copy on QA form creation page for better UX
• BE-4111 SA: Improved PII redaction design for better UX
• QA-2813 SA: Improved QA form to disable only the current question during edit and not the full form
• BE-4229 SA: Improved QA Review form section and question flow; added queue support for sections
• BE-4211 SA: Improved Team creation flow and design consistency for better UX
• BE-4215 SA: Improved Teams column to display team names in Users table on Users page
• BE-4266 SA: Improved Teams Settings table design and dark mode support
• BE-4241 SA: Improved Yearly Call Trends chart to show data from oldest call if under one year on Call Stats dashboard
• BE-4221 SA: Move C_, R_, V_ tags to fields in voicebotVars
• BE-4159 SA: Renamed Calls page to Recent Calls, Advanced page to Call History, and improved table design for better UX
• BE-4084 SA: Support different set of call QA review questions per Queue
• BE-4260 SA: Updated Calls to Recent Calls page; added Today and Last 24 calls filters; improved No Calls state
• BE-4271 SA: Updated QA Review Form by replacing Section Count with Normalized Score
• BE-4212 SA: Updated Team Performance page with improved table and headers for better UX
• BE-4209 SA: Updated Teams icon and improved design consistency
• BE-4259 SA: Use /sa/call aivrVars to display Voicebot Card if aivrVars are available
• MST-800 Support "One of" Input Prompts in Info Query Block (e.g., "Can I have A or B?")
• MST-614 Support Metadata in QA Form by Decoupling Transcript Submission in Offline Transcribe
• MST-833 Switch Default GPT Model to GPT-4.1 on Demo Bot
• BE-4282 Use annotated transcript as realTimeTranscriptText for CRM Call Notes
• MST-821 Use GPT to Generate Natural Response for Intent Detection without Revealing Internal Categories
• QA-2579 Voicebot Demo: Improved subject line for the "Contact Sales" email call-to-action
• BE-4234 Web Console: Adapter Settings language choices updated to match Default Voices for languages
• BE-4128 Web Console: Added Call Detail Record page
• QA-2768 Web Console: Added 'click to copy' tooltip for app ID copy icon in Telephony Bot App modal
• BE-4169 Web Console: Added Copilot Notes LLM Prompt field to AIVR app advanced settings
• QA-2802 Web Console: Improved error message to clearly indicate when a JWT token name is already in use

Changes related to Integrity of Processing (fixes):

• BE-3906 Fix - In the outbound bot, the "input" event before "hangup" event is missing
• BE-4253 Fix - SA config is not included in the offline-sa task when creating the offline session from a call using JWT
• BE-3704 Fix - Telephony bot API didn't make the next PUT request after DTMF NO-MATCH callback
• BE-4115 Fix - The recording captured by FS is shorter than the actual call duration
• BE-3660 Fix - Transcript submitted for after-call Call Note/Summary is wrong - FS removes silences from audio
• BE-4233 Fix - Unable to delete user avatar from PUT method on /user/{uuid}
• BE-4267 Fix - UserGroup deletion API method does not seen to work
• BE-4198 Fix - Voicemail transcript is incorrectly extracted.
• BE-4281 Fix issue with channel_id in Words for Text Redaction API Requests to ml-svc
• BE-4189 Fix issues with AIVR websocket
• BE-4262 SA: Fix - API Security page loading issue
• BE-4013 SA: Fix - Call playback timestamp can go beyond call duration
• QA-2837 SA: Fix - Calls are going into error after Re-compute.
• BE-4032 SA: Fix - Duplicate sections in QA Form Config
• BE-4227 SA: Fix - Edit Teams modal pre-fill, lead selection, validation, and display issues
• QA-2786 SA: Fix - email domains not shown correctly in toast messages
• BE-4179 SA: Fix - Resolved loading issue on Call Detail Analytics page when incidents are not defined
• BE-4268 SA: Fix - Review Form not updating when switching context from QA Form page
• BE-4210 SA: Fix - Team lead addition fixed in Team Creation wizard
• QA-2778 SA: Fix - Uploaded calls are going into error if Omega model is being used
• QA-2693 SA: Fixed metrics call detail loading issue for some voicebot calls
• QA-2825 SA: Fixed time selector resetting to D‑Today after visiting Recent Calls on the Voicebot Dashboard
• QA-2815 TA Edge: Fix - Real-time transcription shows an error when the user tries to save the recording.
• QA-2788 Web Console: Fix - Fixed 404 error when switching modes when the previous left-menu option isn’t valid in new mode
• QA-2771 Web Console: Fix - Issue where unauthenticated users were redirected to a 404 page for valid URLs; now they are redirected to the login page
• BE-4170 Web Console: Fix - Request to include contextId when fetching AIVR Apps, ensuring correct app filtering
• BE-4261 Web Console: Fix - Transcript page loading issue in Speech Analytics App

All changes affecting Security, Availability, Integrity of Processing, Confidentiality, Privacy are reported as such above. If nothing is reported in the specific category then it means there were no such relevant changes in this release