Skip to content

Release 1.124.0 - September 6, 2025

Choose a tag to compare

View all tags
@DrJJ DrJJ released this 13 Sep 21:54
· 108 commits to master since this release
1.124.0
0abbc2b

Minor release 1.124.0 is scheduled for 9/6/2025 between 11:00pm and 1:00am US Central Time

New or changed functionality:

  • BE-4363 Added 7 new fields to GET/sa/call/search API method
  • BE-4362 Added 7 new fields to GET/sa/call/search/fields API method
  • BE-4094 Added Metadata to the transcript used for QA Call Review by LLM
  • BE-4279 Added support for longer expiry time for SA Calls
  • BE-4392 Added uuid= parameter to calls to shout://
  • BE-4329 APIs that report for a given Context how many AIVR sessions or Calls will expire when
  • MST-867 Bot: Streamline Provider Lookup (NPI, TaxID)
  • BE-4352 Doubled the amount of data objects processed by cleanup task at each execution.
  • MST-870 Enable Edge Deployment for llm-svc with Optional Env-Based Bot Activation
  • BE-4333 Expose transcriptionExpireAt in GET /sa/offline and GET /sa/offline/{sid}/data
  • MST-863 Implement Eligibility Disclaimer Prompt with Variant Logic
  • BE-4328 In AIVR-App API allow for expiry to be older than 365 days.
  • BE-4338 Increase allowed combined size of clientSideProperties in in User object to 64KB
  • BE-4411 SA: Added a note about QA score normalization
  • BE-4280 SA: Added AIVR prompt from AIVR app for Voicebot app on Configuration page
  • BE-3607 SA: Added call expiry date column to Call History table
  • BE-4384 SA: Added CSAT score to Call Resolution card on Call Overview page
  • QA-2844 SA: Added Show/Hide All option for columns on Recent Calls page to prevent deselecting all
  • QA-2888 SA: Added Time column to Recent Calls page
  • BE-4219 SA: Added user name and email to profile menu
  • QA-2840 SA: Changed all Calls table background to white for better UX
  • BE-4326 SA: Delayed call audio loading for calls older than 90 days on Call Details page
  • BE-4290 SA: Hid analytics option from Call Details view
  • BE-4297 SA: Improved applying filters and search UX on Call History page
  • QA-2898 SA: Improved auto-fill color in login input fields for better visibility
  • BE-4335 SA: Improved Call Resolution card timeline to match AHT timeline on Agent Dashboard page
  • BE-4380 SA: Improved card responsiveness on Call Overview page
  • QA-2875 SA: Improved dark mode handling for QA form name and selected queues
  • QA-2871 SA: Improved dark mode handling for voicemail audio popup on Voicemail page
  • BE-4298 SA: Improved empty state for Voicebot Data Card on Call Overview page
  • BE-4316 SA: Improved masking of PII redaction fields for partial examples
  • QA-2869 SA: Updated display of oldest and newest call times in account format on Call Stats dashboard
  • BE-4332 SA: Updated multi-select dropdown to display +x filters for better UX
  • QA-2893 SA: User column preferences now persist on Recent Calls page after refresh
  • BE-4218 SSO: Made login box wider to support longer email addresses
  • BE-4397 TA: Added 'Copy Debug Info' button on Meeting Bot page in debug mode
  • BE-4087 Voicebot Demo: Displaying AIVR session events on transcript wait page
  • BE-4370 Voicebot Demo: Updated design and copy on Demo Healthcare page
  • BE-4317 Web Console: Added Duration column to Call Sessions table
  • QA-2812 Web Console: Added edit button to modify logic when creating AIVR app in Telephony Bot modal
  • BE-4327 Web Console: Allowed entry of Telephone App call expiry greater than 365 days
  • BE-4272 Web Console: Displaying actionStart and event time for all AIVR events
  • QA-2795 Web Console: Do not show Mode Selector if only one mode is available

Changes related to Integrity of Processing (fixes):

  • MST-892 Bot: Fixed - bot reads NPI number like a normal number.
  • MST-924 Bot: Test and Fix Spanish Member Flow
  • MST-903 Fix - Bot Intent Reply: Distinguish Member vs Provider
  • BE-4386 Fix issues with memory leak when webhook retries are processed
  • MST-902 Fixed - Bot stuck talking about account validation
  • QA-2769 Fixed - Voicebot calls are failing to process and going in Error state due to empty formatter definition
  • BE-4372 Fixed issue invalid audio duration would break processing of SA calls
  • BE-4307 Fixed issue with audio-server returning 504 for invalid JWT tokens
  • BE-4404 Fixed issue with some of the voicebot prompts getting stuck on terminate.
  • BE-4369 SA: Fix - Call loading issue for Manager role on some accounts
  • BE-4373 SA: Fix - Calls incorrectly showing failed status while still in progress
  • QA-2894 SA: Fix - File upload failure on Integration page when selecting languages
  • QA-2851 SA: Fix - Internal Server Error when modifying AIVR app Integration
  • BE-4319 SA: Fix - Missing IDs for error calls in Calls table resolved
  • BE-4406 SA: Fix - Navigation issue after sorting/filtering on Recent Call
  • QA-2876 SA: Fix - Save button disabled when option points exceeded max points in QA Review form
  • BE-4351 SA: Fix - Section name in QA Review form allowed saving empty strings
  • BE-4275 SA: Fix - UI crashing after multiple date changes on Voicebot dashboard page
  • QA-2848 SA: Fix - Voicebot Data Card information not fully visible on Call Overview page
  • BE-4228 SA: Fixed issue where front-end code would overwrite the integration JWT
  • QA-2834 TA: Fix - Microphone Recording – Transcription is failing intermittently for microphone recordings.
  • QA-2846 TA: Fix - Save button remaining enabled while entering tag and added helper text
  • QA-2809 Web Console: Fix - Unable to edit AIVR app when 'Connection Logic' is an Adapter

All changes affecting Security, Availability, Integrity of Processing, Confidentiality, Privacy are reported as such above. If nothing is reported in the specific category then it means there were no such relevant changes in this release

Assets 2
Loading