Release 1.126.0 - October 25, 2025

New or changed functionality:

• BE-4563 Added 2 new fields to /public-asr/{ccaas}/user/message-ack: email and app
• BE-4565 Added arbitrary date time range to GET /sa/voicebot-stats query
• BE-4481 Added CSAT and NPS search fields to POST /sa/call/search and GET /sa/call/search/fields
• BE-4569 Added customValues to account
• BE-4566 Added hasNullValue field to the response from GET /sa/call/search/fields
• BE-4597 Added npsScore to GET /sa/call-stats
• BE-4440 Added NullTerm to POST /asr/meeting/search
• BE-4608 Added read-only fields to support HA for AIVR App
• BE-4572 Added team field to /sa/call - also set it properly when agent field is set
• BE-4580 Added team field to /sa/call - also set it properly when agent field is set
• BE-4540 Added transferTime field to /sa/call
• BE-4617 API method that returns Business Config now returns opening hours sorted by day of week
• MST-1029 Attach ANI & DNIS metadata to llm-svc JSON logs and ensure metadata presence
• BE-4483 Copilot: Add a test routine whenever we lose connection to Pusher
• BE-3590 Copilot: Various improvements to the Pusher Client
• MST-1034 Design and implement algorithm to solve Whisper hallucination issue in transcriptions
• MST-1031 Ensure LLM extracts member IDs as digits (not spelled-out words) across all bots
• BE-4609 Implemented redundant dial string in aivr.lua if two voice connectors are specified
• BE-3916 Implemented redundant outbound dialing (using multiple voice connectors)
• BE-4533 In /confgroup API methods return only content that the given user has access to
• BE-4532 In /sa/call API methods return only content that the given user has access to
• BE-4535 In /user API methods return only content that the given user has access to
• BE-4534 In /user-group API methods return only content that the given user has access to
• BE-4562 In POST /sa/call/search deprecate CONTEXT_ID term and add contextId query parameter
• BE-4428 Modified /data API - added user and user group fields, support for fileBase64 parameter
• BE-4596 Modified how null source values are handled in GET /sa/call-stats
• BE-4452 New Roles and Permissions Scheme
• BE-4610 Passing the secondary gateway to aivr.lua if applicable
• BE-4542 Removed old MS TTS Server fetcher from audio server
• BE-4644 Replace MarshallingCodec with JsonJacksonCodec
• BE-4289 SA: Added a Repeat Calls tab on the call details page
• QA-3016 SA: Added custom date filter to the Voicebot Dashboard page
• BE-4498 SA: Added filter on caller, intent, and verified column
• BE-4568 SA: Added support for selecting a custom date range on the Voicebot dashboard
• QA-2961 SA: Added support to search for team lead and members by email in the Create Team wizard
• QA-2982 SA: Added tooltips to Call Resolution, Average Agent Score, and CSAT Score cards on the Agent Dashboard
• BE-4541 SA: Added view and edit options for Voicebot business configuration on the integration page
• QA-3027 SA: Added view-only mode banner on pages for roles without edit permissions
• BE-4620 SA: Added view-only mode for the profile page based on user roles
• QA-2985 SA: Allowed users to create two custom filters with the same name on the call history page
• BE-4643 SA: Changed the messages for Differential Word Cloud
• BE-4619 SA: Hid edit and add-member buttons on the Teams page for roles without edit permissions
• BE-4561 SA: Improved design of range filters on the call history page for cases when minimum and maximum values are the same
• BE-4574 SA: Improved placeholder messages for differential cloud and no call cards on the agent dashboard for better UX
• QA-2919 SA: Improved team name validation in the team creation wizard
• BE-4488 SA: Improved transcript labels to correctly show Voicebot or System Speaker names instead of agent
• BE-4441 SA: Improved x-axis with weekly day bands for call counts and duration charts on the call stats dashboard
• QA-3038 SA: Increased 'Date' label font size on the CSAT score graph in the agent dashboard
• QA-2899 SA: Language dropdown on file upload popup enabled only when multiple languages selected
• QA-2990 SA: Made saved filter search on the call history page case-insensitive
• BE-4538 SA: Migrated Settings and other screens from role-based to permission-based control
• BE-4614 SA: Reduced search bar size on the agent detail page for better UX
• BE-4625 SA: Removed 'Add Team' button for users without permission and updated empty screen message
• BE-3210 SA: Showing currently selected AIVR apps on the voicebot integration page
• BE-4468 SA: Support multiple roles for users in Create/Edit modals and display them in the Users table
• BE-4218 SSO: Made login box wider to support longer email addresses
• QA-2921 TA: Added hover messages for delete and share actions on the call transcript page
• QA-2979 Update score field in /sa/call when the Call Review Answers associated with the /sa/offline session belonging to sa/call are updated
• BE-4537 Use user.create. permissions in user creation API
• BE-4600 Voicebot Demo: Added a Contact Sales form on the 'Contact Sales' button click
• MST-1027 Voicebot: Improve no_information Detection in info_collection_block
• BE-4612 Web Console: Added a Gateway tab to the Configure Telephony Bot App popup
• QA-2897 Web Console: Added duplication alerts for callback URL and app data combinations in telephony bot app popup
• QA-2954 Web Console: Improved validation messages for Name field in Edit API Secret popup on API Token Page
• BE-4573 Web Console: Limited users with telco permission to a maximum of 10 phone numbers
• BE-4611 When making outbound call for AIVR App that has 2nd Voice Connector defined, using it as the second gateway in the dial string

Changes related to Integrity of Processing (fixes):

• BE-4646 Address discrepancies in how user tokens are stored and fetched
• QA-2925 Admin Tool: Fix - Selection of Users column in account details was showing a blank page for some accounts
• QA-2959 Admin Tool: Made users table header full width to match the table body
• MST-630 Better exception in offline-main task
• BE-4634 Copilot: Fix - Call expiration timer settings does not work
• BE-4587 Copilot: Fix bugs related to multiple event binding issue with pusher and other issues
• BE-4546 Fixed - /sa/offline enforces the old persist limit on 365 days
• BE-4648 Fixed - digit formatting for Spanish in segment mode not working
• BE-4578 Fixed - Keyword annotations are not being populated for words in /sa/offline
• BE-4632 Fixed - NullPointerException: Cannot invoke "java.lang.Comparable.compareTo(Object)" because the return value of "java.util.function.Function.apply(Object)" is null
• BE-4500 Fixed - POST /public-asr/{ccaas}/user/message-ack with a body of incorrect JSON
• BE-4605 Improve cleanup in the close of mod_vg_tap_ws
• BE-4437 Properly report rate-limit utilization for /sa/offline sessions submitted in AIVR post-processing
• QA-3043 SA: Fix - Agent, Team Lead and Coach should not be allowed to view all calls list.
• QA-1763 SA: Fix - Agents are able to access calls by URL manipulation
• BE-4555 SA: Fix - Agents page was not scrollable, hiding the agents list
• QA-2948 SA: Fix - Call overview score did not update after QA form responses were changed
• BE-2414 SA: Fix - Data for the Differential Word Cloud is not being generated.
• QA-2958 SA: Fix - Editing saved filters on Call History page sometimes failed
• QA-3003 SA: Fix - Getting Authorization error when trying to log into Digital QA user role account.
• QA-3000 SA: Fix - Head of Operations user role cannot invite new users with any role other than Agent.
• BE-4581 SA: Fix - Incorrect Average Handle Time chart for the current week on the Agent Dashboard
• BE-4579 SA: Fix - Incorrect charts displayed for partial periods on the Agent Dashboard page
• QA-3012 SA: Fix - Manager should not be allowed to edit project settings.
• QA-3010 SA: Fix - Manager unable to Add and Edit team
• QA-3007 SA: Fix - Manager unable to view invited user with agent role
• QA-3004 SA: Fix - Manager user role cannot invite new users with any role other than Agent.
• QA-2901 SA: Fix - Moved QA form name error message outside input box border
• QA-2998 SA: Fix - Non-admin and non-owner roles were unable to access calls and other features
• QA-3013 SA: Fix - Profile icon not displaying in the sidebar menu
• BE-4548 SA: Fix - Project Setup Wizard wrongly shown to all new users even after setup
• QA-2991 SA: Fix - Search button in the call history page search bar was not working
• QA-3037 SA: Fix - Team Lead and Agent role are unable to view their Team lead and other users of their own Team.
• QA-3064 SA: Fix - Team lead should not be allowed to have a Delete option to delete users.
• QA-3052 SA: Fix - The "Last 24 Hours" filter in the Time Selector is not working on the Voicebot Dashboard page, when Month, Week or Today filter is selected initially.
• QA-3009 SA: Fix - The Manager should be able to see all the users that they can invite/create.
• QA-2997 SA: Fix - The Owner or Admin user role cannot invite new users with any role other than Admin.
• QA-2993 TA: Fix - A user invited with an invalid email address should not be shown as active on the user page, even after receiving the alert message for the invalid email address.
• QA-2992 TA: Fix - Projects are not showing in the 'Invite User' popup, even though the admin has existing projects.
• QA-3005 TA: Fix - The admin is unable to invite users and receives an 'Access Denied' alert popup.
• QA-2984 TA: Fix - Timer in Browser Share Page Does Not Reset After Stopping Previous Recording
• QA-2916 Voicebot Demo: Fix - Text overlap issue on mobile call transcript page resolved
• QA-3068 Voicebot Demo: Fix - Timer on Browser Share Page does not reset after stopping previous recording: Fix - When the user clicks on the “Contact Sales” page, the content does not display.
• QA-2999 Web Console: Fix - Admin user is unable to add the new user(invite user).
• QA-2966 Web Console: Fix - If the account status is locked from the admin side, the user should not be allowed to access the application.
• QA-2988 Web Console: Fix - Profile icon was not displaying in the header for some accounts
• QA-2896 Web Console: Fix - Unable to delete callback URL when creating phone app
• QA-2955 Web Console: Fix - When the user does not make any changes on the API Security page, the submit button should be disabled.

All changes affecting Security, Availability, Integrity of Processing, Confidentiality, Privacy are reported as such above. If nothing is reported in the specific category then it means there were no such relevant changes in this release