Release 1.127.0 - November 19th, 2025

New or changed functionality:

• BE-4607 Add namespace attribute to GRXML grammar if it's missing
• QA-3119 Added code that fixes missing user groups for projects on Edge Transcribe
• BE-4713 Added to /sa/call 2 read-only fields: copilotSent and copilotUnAck
• QA-2977 Admin Tool: Added 'Assigned' filter to provisional status column on Phone page
• BE-3872 Implemented proper fallback for streaming TTS (use correct frame-rate in returned audio)
• BE-3916 Implemented redundant outbound dialing (using multiple voice connectors)
• BE-4731 Implemented webhook receiver for Pusher webhook events
• MST-1070 Inspect and Resolve Redaction Issues Reported Oct 2025
• BE-4727 Keep track of user tokens in a 2nd redis map for 24 hours to improve reporting of expired tokens
• BE-4545 Limited set of possible sample-rate values in audio server to 8, 16, 24, 48 kHz
• BE-4559 Migrated from API keys to service accounts in Grafana
• BE-4714 SA: Added "Copilot Sent" and "Copilot UnAck" columns to the Calls table on the Call History page
• BE-4706 SA: Added AIVR Session and Call IDs to the Calls table on the Call History page
• BE-4712 SA: Added the Copilot Details tab to the Call Debug page to help troubleshoot Copilot-related issues
• QA-3094 SA: Added view-only mode section on Settings page for roles without edit permissions
• BE-4653 SA: Improved average and trend line charts on the Agent Dashboard
• BE-4642 SA: Improved colors for 0-value words in differential word cloud chart on Agent Dashboard
• BE-4656 SA: Improved design and typography for better UX on Call Stats dashboard
• QA-3080 SA: Improved Edit Team popup by combining edit and add members popups for better UX
• QA-3069 SA: Improved placeholder screen for no matching calls on Call History page
• BE-4654 SA: Improved Sentiment Chart and other charts on the Agent Dashboard
• QA-3095 SA: Improved Teams table size to fit page for better UX
• QA-2974 SA: Improved typography styling on Terms of Service page for better UX
• QA-3117 SA: Improved UX by preventing hiding of all columns on the Teams page
• QA-3125 Set the from field on the login from ACP, SA, TA
• QA-3115 TA: Improved new user wizard walkthrough flow for better UX
• BE-4521 Updated EZInit and related scripts to survive bitnami archival
• MST-1033 Voicebot: Allow immediate agent transfer on user request after external query failure
• MST-1050 Voicebot: Enable DTMF Input for Confirmation Block
• MST-1032 Voicebot: Re-prompt user with recognized info when data lookup fails
• MST-1035 Voicebot: Support multiple-member VARs in provider-call bot logic with backward compatibility to single-member vars
• MST-1041 Voicebot: Transfer Caller to Agent When Same Provider Is Provided After “No” Response on Confirmation
• BE-4486 Web Console: Added error toast notification for secret generation failures
• QA-3049 Web Console: Highlighted current login session on the users login sessions page

Changes related to Integrity of Processing (fixes):

• BE-4702 Fixed - aivrTransferDestType not getting populated in some cases
• BE-4700 Fixed - Call that was for more than 1 hour with Agent failed to process
• BE-4523 Fixed - Failed to get data from context-cache
• BE-4594 Fixed - Generating TTS at some sample rate and voice combinations does not have requested sample rate
• BE-4735 Fixed - In an obscure scenario rate-limit tracker may be created with no TTL and value over threshold
• BE-4728 Fixed - Incorrect values of trace.rcvAck
• BE-4739 Fixed - Race condition while updating AIVR trace in Firestore
• BE-4143 Fixed - SA Call processing failed due to Google Storage glitch
• QA-3050 SA: Fix - After updating a user’s role (e.g., from Agent to Admin), the visibility permissions do not update correctly, and lower roles like Manager and HOD can still view the user.
• QA-3114 SA: Fix - Agent can view data of other users, which is not allowed as per role-based access
• QA-3097 SA: Fix - Corrected active users count on Billing Page
• QA-3131 SA: Fix - Error while creating a new project - unable to set project membership to self
• QA-3070 SA: Fix - Getting 500 (Internal Server Error) error, when trying to access account with QA role.
• BE-4711 SA: Fix - Inconsistent next and previous call numbering in Call Repeat navigation
• QA-3111 SA: Fix - Resolved back navigation issues from sub-paths
• QA-3129 SA: Fix - Resolved Teams page loading issue for some manager-role accounts
• QA-3037 SA: Fix - Team Lead and Agent role are unable to view their Team lead and other users of their own Team.
• QA-3132 SA: Fix - User is unable to create Teams getting 403 (Forbidden).
• QA-3133 SA: Fix - User is unable to edit Teams getting 403 (Forbidden).
• QA-2994 TA: Fix - Unable to open Chinese PDF file generated from the Chinese transcript.
• QA-3124 TA: Fix - Users page is missing from account menus
• QA-3105 Web console [Edge]; fix - Screen Blinking Issue on Login After Signup

All changes affecting Security, Availability, Integrity of Processing, Confidentiality, Privacy are reported as such above. If nothing is reported in the specific category then it means there were no such relevant changes in this release.