Release 1.133.0 - April 12th, 2026

New or changed functionality:

• BE-5447 Added 2 new voicemail-related user permissions
• BE-5471 Added audio field to POST /public/webhook/vonage to submit call recording via presigned S3 URLs
• BE-5423 Added enabledByDefault field to SA Dashboard response
• BE-5468 Added epochLastUsed and createdBy fields to confgroup newSecret responses
• BE-5405 Added GET/PUT/DELETE /account/{accountId}/maintenance API endpoints
• BE-5408 Added obfuscate parameter to SA offline API methods
• BE-5418 Added obfuscate settings with queueNames to AIVR App
• BE-5399 Added PUT /confgroup/{uuid}/newSecret/{secretId}/regenerate endpoint
• BE-5406 Added text answerType and answerText field to Call Insights
• BE-5451 Added text/csv response support to GET /user endpoint
• BE-5466 Added waitForAudio field to PUT /aivr/{ivrSid}/vcca and new PUT /aivr/{ivrSid}/vcca/audio endpoint
• BE-5495 Added wordsStartAtMs query parameter to GET /sa/offline/{saSessionId}/data
• QA-3331 Admin Portal: Fixed - No Data Displayed on Terms and Service Page
• BE-5417 Apply obfuscation to select groups of Vonage calls
• MST-1234 Detect looped conversations in multi-agent flow and offer or trigger agent transfer
• BE-5332 Enhanced Copilot Call Notes with Structured Multi-Field Call Note
• BE-5422 Ensure that GET /sa/agent-stats returns only the Agents to which the User making the request has access to
• BE-5478 Forward Vonage content.callRecording webhook to ascalon-asr-api /vcca/audio endpoint
• BE-5460 Generate segments for non-transferred speech-based AIVR calls
• BE-5496 GET /sa/call with voicemail flag - apply voicemail permissions
• BE-5531 Implemented GET /sa/call/{callId}/segment/{segmentSeq}/aivr/trace
• BE-5333 Implemented POST /user/bulk -- bulk user creation from CSV
• BE-5562 Implemented PUT /sa/offline/call/{callId}/rerun -- rerun transcription and SA for a call
• MST-1337 Improve Whisper throughput to >50 audio-hours per hour for large-turbo-v3
• BE-5517 New rules for populating sa_call fields in presence of agent and voicebot segments
• BE-5498 QA Score AGENT DASHBOARD - Superset refinement
• BE-5375 Redesign Call Metrics Page in Superset
• MST-1171 Redesign DTMF handling to support voice + DTMF per question when a DTMF grammar is provided
• BE-5467 Returns audioInput in GET /sa/offline/{saSessionId}/data when audio=true
• BE-5472 Returns toBeRecorded field in POST /public/webhook/vonage response
• BE-5421 SA: Added maintenance window configuration on the Time Settings page
• BE-5563 SA: Added re-run option to in Call History items
• BE-5452 SA: Added support for bulk user export on the Users page
• BE-5409 SA: Added support for bulk user import on the Users page
• BE-5407 SA: Added support for the new text answer type when creating call insight questions
• BE-5519 SA: Added support to show copilot debug info for agent segments
• BE-5448 SA: Changed voicemail page visibility based on user permissions
• BE-5432 SA: Hid the Segment History tab on the Call History page when agent config is not configured
• BE-5518 SA: Hiding unrelated toggles/columns if voicebot features is disabled
• BE-5449 SA: Made Call ID the first default column and renamed Segment History to Calls History for agents
• BE-5433 SA: Redesigned the call review form on the Call and Segment Details pages
• BE-5522 SA: Reordered sidebar options for agents after login and changed the landing page to calls
• BE-5538 SA: Show Copilot Notes on the call detail page with Transcript
• BE-5477 SA: Showed the last agent segment review form on the Call Details page
• BE-5487 SA: Standardized date filters, URL state, and the agent refresh icon on the Agents page
• BE-5434 SA: Updated side popup design and navigation for the Users and Account pages
• BE-5491 Sanitize URLs in Cloud API requests (Cloud Only / Not Edge)
• BE-5457 Superset Call Metric Dashboard with multiple tabs
• MST-1333 Support mid-session config updates in ml-svc gRPC streaming
• MST-1388 Support optional audio upload for transcript-generated SA sessions for playback in SA app
• BE-5366 Support POST /rex/RecognizeAudio for ASR sessions derived from an offline ASR session
• BE-5140 Support segment mode in real-time SA websocket payload
• MST-1335 Support string insight extraction in ml-svc call review processor
• BE-5464 toBeRecorded flag is returned from POST /aivr/vcca if the recording is enabled on the AIVR App
• MST-1246 Upgrade llm-svc to GPT-5.2 / GPT-5-mini in all applicable places and ensure test pass
• BE-5331 Voicebot Demo: Redesigned the desktop demo casey for improved UX
• BE-5510 Web Console: Added the ability to configure queue names in the AIVR app for data obfuscation
• QA-3433 Web Console: Hid the log page (unavailable until back-end is upgraded)

Changes related to Integrity of Processing (fixes):

• BE-5462 Fixed - [Voicebot] label incorrectly applied to agent in annotated transcript for some uploaded calls
• BE-5571 Fixed - AivrService.processLoop throws SessionNotFoundException when IvrSession was evicted by onRemoval
• BE-5506 Fixed - ArrayIndexOutOfBoundsException in MrcpStartLine when parsing MRCP start line
• BE-5523 Fixed - Audio server is not batching bytes and adding wav header for download in case of streaming audio
• BE-5535 Fixed - Azure Streaming TTS ignores voice parameter — all voices rendered as default
• QA-3408 Fixed - Call Insights Answers are not getting generated for Vonage integration full calls.
• BE-5552 Fixed - Call notes not pushed to copilot when waitForAudio=true (VCCA)
• QA-3407 Fixed - Call summary is not getting generated for Vonage integration full calls.
• QA-3404 Fixed - Call Time Breakdown chart is broken for Vonage integration projects full calls.
• BE-5489 Fixed - Error Disclosure reveals java classes
• BE-5503 Fixed - For Call Segment, speaker key is having value "caller" for both the entries of the sentiment.
• BE-5576 Fixed - for some SA calls the saSessionId does not resolve to an existing sa offline session
• BE-5579 Fixed - Looks like the RTP quality data is not being retrieved from CDR and put int sa call
• BE-5539 Fixed - SegmentResultsProcessor sets callSegment.team to name instead of userGroupId
• BE-5540 Fixed - sentiment field in CSV response from POST /sa/call/search is wrong
• QA-3405 Fixed - Sentiments are not generating for full calls in Vonage integration project.
• BE-5533 Fixed - SsmlDocument: SAXParseException on unescaped '&' in TTS input (e.g., "A&H")
• BE-5446 Fixed conflicting getters for name isNotApplicable on class ReviewConfig.Question
• QA-3411 SA: Fixed - 'Select All' option for Teams/Agents filter on Recent Calls page incorrectly displays and functions as 'De-Select All' when no items are selected.
• QA-3413 SA: Fixed - The "Checkbox Selection" option is currently visible in the menu, which should not be displayed.
• QA-3436 SA: Fixed - Do not show Voicebot card for Vonage integration
• BE-5486 SA: Fixed - File upload did not show all available agents in some cases
• BE-5575 SA: Fixed - For some calls the sa/offline/{saSessionId}/data response returns 404, and the Call Details page gets stuck in an infinite loop
• QA-3415 SA: Fixed - Incorrect sentiment value shown in Call History table if the call only has Agent speaking
• QA-3462 SA: Fixed - Indicator text overlapping over selectable bar slider option.
• BE-5419 SA: Fixed - Issue with generating a new secret API key
• QA-3395 SA: Fixed - Normal silence indicator was not visible on the call overview chart for some projects
• QA-3343 SA: Fixed - On Agents page only one agent is getting shown when multiple agents have the same name but different email.
• QA-3416 SA: Fixed - Opening a segment call in a new tab via right-click loaded the full call instead of the segment call
• QA-3375 SA: Fixed - Project Search field did not clear after switching to searched projects
• QA-3428 SA: Fixed - Time Selector filters on Call History page are not working properly.
• QA-3464 SA: Fixed - Weekly date labels are not in chronological order in Call resolution on Call metrics dashboard.
• BE-5420 Web Console: Fix - Issue with generating a new secret API key
• BE-5521 Web Console: Fix - TTS audio was being cached in Configure Telephony Bot Voices

All changes affecting Security, Availability, Integrity of Processing, Confidentiality, Privacy are reported as such above. If nothing is reported in the specific category then it means there were no such relevant changes in this release.