Troubleshooting

Troubleshooting

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Most problems go away with one of these. Try them in order:

1. Type /reload, which reloads the game's interface and every addon's windows with it.
2. If a window is off the screen or the wrong size, type /pvph window reset.
3. If the windows use the game's plain font, or the minimap button is an empty circle, copy the whole WowPvpHistory folder into Interface\AddOns again, then log out and back in.

Still stuck? Find what you're seeing below.

The addon's windows use the game's normal font

The fonts folder inside the addon's folder didn't get copied. Copy the whole WowPvpHistory folder again, including fonts and textures, then log out and back in. Everything still works in the game's font, it just doesn't look as intended.

On a Russian, Korean or Chinese game client the addon uses the game's fonts on purpose for text its own fonts can't show. /pvph status says when that's the case.

The minimap button is an empty circle

The textures folder didn't get copied. Copy the whole addon folder again as above. The empty button still works in the meantime.

I can't find the minimap button

• /pvph minimap reset puts it back in its original place.
• /pvph minimap show shows it, and /pvph minimap hide hides it.

You can always open the history with /pvph, from the addon menu beside the minimap, or with a key binding (Open the match history, under Key Bindings, AddOns, PvPHistory).

A window is off the screen or the wrong size

Type /pvph window reset, or click Reset on Window size and place in the Window section of the settings. Either one puts every window the addon has back in its place, match windows included.

A map name or other value is cut short

The window is narrow enough that the value doesn't fit its column. Drag the grip in the bottom right corner to make the window wider, and the columns spread with it. Column headings are never cut, and the window won't get narrower than they need, with one exception: in the spec table under Stats, a narrow window can cut the table's column headings. The AGAINST YOU and WITH YOU headings above them stay whole, and widening the window brings the rest back.

A figure on a card or in the strip above the list isn't cut: it steps down to a shorter form, or is left off where none fits.

A match window won't come to the front

Clicking a match whose window is already open closes that window. Click the match again and it opens in front.

The game's settings panel won't open from the addon

The game doesn't allow its settings panel to open during combat. Leave combat and try again. The addon says in chat when combat is the reason.

A match is missing

• Did you leave before the end? Matches left early are under the Other tab. See Duels and unfinished matches.
• Was it a duel? A duel is only saved when the game prints its result in chat.
• Did the game crash or get closed from outside? The game only saves addon data to disk when you log out, type /reload, or exit normally. Matches played since the last save can be lost if it crashes.
• Still missing? /pvph status shows whether the addon had to skip any matches, and the Debug log page says what to include in a report.

A character in the dropdown has no name

A character appears by name once you've logged into it with the addon installed. Log into it once and its name will show.

Points are missing from the rating graph

If a match's rating is wildly different from the match before it (more than 1,000 points), the addon treats it as a bad reading from the game and leaves it off the graph. It's counted as skipped, and the match itself is still in your history. See Summary and rating graph.

A Solo Shuffle round has no result

Sometimes neither the round counter nor the scoreboard totals can settle a round. You can fill it in yourself. See Filling in a missing round.

A session's ROUNDS figure is dimmed

One of that session's Solo Shuffles has rounds that don't add up, so it's left out of the sum rather than guessed. Hover the figure to see how many of the session's matches it covers. See Solo Shuffle.

A Stats card is faint, or says none yet

A card only names an answer once enough games are behind it: 20 rounds for a spec, 10 games for a team composition, 8 decided matches for a map. Until then it shows the closest row faintly, with how far it is from the bar, or none yet where there's no row at all. See Only rows with enough games are ranked.

My World PvP kills aren't being saved

War Mode has to be on, and only kills and deaths in the open world count, never inside a dungeon, a battleground or an arena. See World PvP.

Nobody gets a mark on their nameplate

The mark only shows outside battlegrounds and arenas, and only for a player you've rated, tagged, noted or commented on. Someone in your group is never marked. Check that Mark people you have written about when they appear is on, or type /pvph sight to see whether it is and how many nameplates carry a mark. See Alerts.

The group finder card doesn't show for an applicant

Your own characters get no card, and neither does a name that two players in your history share without a realm to tell them apart. Someone you've never met gets a card reading Not met before. See In the group finder.

A message at login says the backup couldn't be made

At logout the addon couldn't read your history, so it kept your previous backup rather than overwrite it. The message says how long this has been happening and how old the kept backup is.

Don't erase anything. /pvph restore shows what the kept backup holds without changing anything. If you're not sure what happened, report it as the Debug log page describes.

The addon shows an error

/pvph error shows the last error it hit and when. Include that in your report.

Running out of room

/pvph size shows how much space your history uses and how much is left before the game can't load the file. If it's getting full, export a copy (see Settings and storage).