Bug - GenericAgent - Archive parameter missing

[lis975]

Environment

• Server OS: Linux Rocky 8
• Browser: Chrome, Firefox, Safari
• Znuny version: 7.1.6

Expected behavior

Generic Agent is able to process tickets that are archived.

Actual behavior

In GenericAgent's section "Select tickets" there is parameter "Archive" missing. Therefore GenericAgent processes only non-archived tickets.

How to reproduce

Steps to reproduce the behavior:

1. Go to Admin->GenericAgent
2. Click on Add Job
3. Scroll down to "Select Tickets"
4. There is parameter for archived tickets missing

Additional information

Archived ti kets parameter is present in "Update/Add Ticket Attributes" section of GenericAgent. So you can archive tickets using GA but you just can't restore them from archive, because you can't select archived tickets in previous section.

Screenshots

[hanneshal]

Hi @lis975
I know, maybe a dumb question, but the Ticket::Archive is active?

Regards
Johannes

[lis975]

Of course! Enabled and used for many many years!

I have checked this issue on your testing instance, that @rkaldung set for me during Bug znuny/ITSMIncidentProblemManagement#4 clarification. On that instance this problem with agent parameter also exists.

Daniel

[lis975]

upper part of "Select tickets" form

lower part of "Select tickets" form

[JJBlue]

Same Problem Here.
ArchiveSystem is enabled
Znuny: 7.1.5

SearchInArchive Field is missing (only in Generic Agent).
NewArchiveFlag Field is visible.

If I replace "SearchInArchive" to "SearchInArchiveA" in the AdminGenericAgent.pm and .tt file the Field is visible again.
Maybe some Code set the Content of SearchInArchive to null or empty?

[rkaldung]

Internal issue 1051

[JJBlue]

It looks like a working workaround is to simply replace these 3 lines:

Kernel/Modules/AdminGenericAgent.pm
Line 1116: Name => 'SearchInArchive', --> Name => 'SearchInArchiveA',

$LayoutObject->Block(
    Name => 'SearchInArchiveA',
    Data => {%JobData},
);

Kernel/Output/HTML/Templates/Standard/AdminGenericAgent.tt
Line 847: [% RenderBlockStart("SearchInArchive") %] --> [% RenderBlockStart("SearchInArchiveA") %]
Line 854: [% RenderBlockEnd("SearchInArchive") %] --> [% RenderBlockEnd("SearchInArchiveA") %]

Now I can create a Generic Agent with archive search in my test environment . And it works to find archive tickets.
Don't know if it works with existing Generic Agent. Works with existing Generic Agent and displays old settings.

[dennykorsukewitz]

Fixed in 7.1.7 with 6bdfdcd