Skip to content

Troubleshooting

Adoxcol edited this page Sep 21, 2026 · 1 revision

Troubleshooting

Navidrome connects but the library is empty

  • Confirm the server URL includes any reverse-proxy path prefix.
  • Verify the account can browse albums and songs in Navidrome.
  • Run a fresh scan from Studio's Navidrome/Subsonic screen.
  • Check that the remote source folder is selected in the main Library.

Artist images do not appear immediately

Artist artwork is fetched in a paced background queue so Studio does not overload Navidrome or public metadata services. Keep Studio open briefly after a large first scan. A later scan reuses successful cached images and retries temporary failures.

If an artist still has no image, confirm Navidrome exposes cover art for that artist. You can always select a custom artist image in Studio; custom images have permanent priority over downloaded artwork.

A remote playlist is missing tracks

Refresh the remote library before refreshing playlists. Studio can only attach playlist entries to tracks already returned by the server scan. Also verify that the playlist is visible to the connected Navidrome account.

Windows installation or update fails

  • Download the current studio-windows-setup.exe from the latest release.
  • Close any running Studio instance before retrying the installer.
  • Avoid moving files out of an installed application's directory manually; use the Velopack installer for upgrades.
  • If Windows reports a signature problem, re-download the installer and compare the SHA-256 digest shown in GitHub's release asset metadata.

macOS blocks the application

The current macOS artifact is not notarized. Right-click studio.app, choose Open, and confirm the launch through macOS's normal Gatekeeper dialog.

Linux does not start

Install the distribution equivalents of libkeybinder-3.0 and libayatana-appindicator3. If the terminal reports another missing shared library, install the package providing that library and retry.

Report a reproducible problem

Open a GitHub issue with:

  • Studio version and operating system
  • The exact action that failed
  • Expected and actual behavior
  • Relevant logs with passwords, tokens, server URLs, and personal library paths removed