Customer Demo Troubleshooting

Note: this section needs to be redone to eliminate WiFi and cloud / ArrowConnect references as well as references to the pressure sensor which is not installed in the customer demo (just in the FAE demo).

1. When I click on the ‘safari.exe’ file I get an error message saying Windows protected my PC
2. The setup process has been completed but the demo isn’t working as expected
3. Demo doesn’t work and all 4 Safari LEDs and the blue/green Kinetis LED are lit up
4. The GUI doesn’t show any serial devices or COM ports
5. The GUI shows the Data Streaming Method as Serial but no data appears

1

Problem: When I click on the ‘safari.exe’ file I get an error message saying Windows protected my PC

Solution: Click on the ‘More info’ link, then click ‘Run Anyway’

2

Problem: The setup process has been completed but the demo isn’t working as expected

Solution: Check that all 4 LEDs on the Safari board are lit up. If one or more is unlit one of the power sources is out. Use DVM along with schematics to locate problem.

3

Problem: Demo doesn’t work and all 4 Safari LEDs and the blue/green Kinetis LED are lit up

Solution: Close the GUI software and power off the demo kit by unplugging the line cord. Wait approximately 30 seconds, plug back in and restart the demo.

4

Problem: The GUI doesn’t show any serial devices or COM ports

Solution: Check the Device Manager on your PC to see if the serial device is present. If it is not, unplug the serial cable and plug it into a different USB port if possible. If the serial device is present in the Device Manager, close and relaunch the GUI.

5

Problem: The GUI shows the Data Streaming Method as Cloud or Serial but no data appears

Solution: There is most likely a problem communicating with the Safari mezzanine card. Close the GUI software and power off the demo kit. Wait approximately 30 seconds and then restart the demo.

Return to Appendix Table of Contents