Troubleshooting

First make sure you use the newest plugin version. The Plugin Changelog lists what changed.

The plugin doesn't connect

The Dashboard shows Not connected, and players get "The SkinCreator service is currently unavailable".

Check Server_Id, Licence_Id and Server_Secret in plugins/SkinCreator/config.yml. The easiest way is the Copy config button in the Dashboard (your server → Plugin & setup). Restart the server afterwards.
The plugin logs an error at startup if a value is missing or invalid. Look for SkinCreator in the server log.
If you lost the Server Secret or aren't sure it is correct, regenerate it in the Dashboard and enter the new one.
Plugin versions 1.0.0 and 1.0.1 can't connect anymore. Update the plugin.
Leave Backend_Url and Frontend_Url empty.
Your server must be able to reach api.skin-creator.com (port 443).

"SkinCreator is currently not available on this server"

licence expired: The licence of this server has expired. Renew it or select another licence in the server settings.
Otherwise a limit of your plan may be exceeded, e.g. too many servers or IPs. See Plans and Limits.

Players don't see their skin

In networks (BungeeCord, Velocity): If SkinsRestorer is installed on the proxy, it can overwrite the skins when players switch servers. Remove it from the proxy. SkinCreator must be installed on every backend server.
Other skin plugins can overwrite the skins as well. Remove them or turn off their skin features.
Spigot and Bukkit: If a player sees the new skin only after rejoining, the server log contains a warning. Please send it to us.
Saving a skin takes a moment, because it is signed by MineSkin. If it often fails or is slow, add your own MineSkin API key.

A skin part is missing in the editor

Is the pack enabled on this server? See Server Settings.
Is the part enabled, and does it fit the player's model (Classic/Slim)?
Does the player have all required permissions? After changing permissions, the player has to run /skincreator edit again.

`/skincreator reset` is disabled

The server has a default skin with Block vanilla/minecraft.net skin reset turned on.

Still stuck?

Set Debug_Logging: true in the config.yml, restart the server, reproduce the problem and send us the server log via an issue, Discord or info@skin-creator.com. Turn debug logging off again afterwards.