Troubleshooting

Language: English · فارسی

Troubleshooting

Nothing is blurred at all

1. Is the extension loaded? Check chrome://extensions (or about:debugging). After a rebuild you must press reload on the extension card and reload the Bale tab.

2. Is the master switch on? Open the popup; Blur enabled should be on.

3. Are you on the right site? The content script only runs on https://web.bale.ai/*.

4. Is the stylesheet there? In the Bale tab's console:

   document.getElementById('bale-privacy-style') // should be a <style> element
   document.documentElement.getAttribute('data-bale-privacy')
   // → "active animate hover sidebarText sidebarAvatars …"

   If the element is missing, the content script never ran — that is an install problem, not a selector problem.

5. Browser too old? Chrome 111 / Firefox 121 or newer.

One category stopped blurring

Almost always a Bale update renamed something the extension anchors on.

1. Options page → Advanced selectors → turn on Log selector diagnostics
2. Reload web.bale.ai and open the console. You get a table of every selector and how many elements it matches. Rows with 0 are the dead anchors.
3. Either add a replacement yourself under Advanced selectors, or open an issue with that table — the bug form asks for it.

To find a replacement selector yourself, see Selector Maintenance.

Something private is still readable

Run the leak scan in the Bale page console — paste tools/leak-scan.js and read the table. It lists every text element with no blurred ancestor. A clean result contains only timestamps, unread badges and reply counts.

Anything else is a real gap: please report it.

Tooltips show the message when I hover

Bale keeps the last-message preview in the row's title attribute, and the browser renders that as a native tooltip that no stylesheet can reach. The extension suppresses it — but only while blurring is on and reveal-on-hover is off, since with hover reveal on, hovering shows you the row anyway.

If you see a tooltip leaking content in any other combination, that is a bug.

The layout looks wrong / menus are misplaced

The blur uses a CSS filter, which creates a containing block for position: fixed children. The selectors are deliberately narrow to avoid that, but a custom selector you added under Advanced selectors can reintroduce it. Remove your custom selectors and see whether the problem goes away.

Settings keep resetting

Settings live in your browser's extension storage. They are lost if you remove the extension, clear extension data, or use a fresh profile. Use Export settings on the options page to keep a copy.

The keyboard shortcut does nothing

Another extension or the OS may have claimed Alt+Shift+B. Rebind at chrome://extensions/shortcuts or about:addons → Manage Extension Shortcuts. Note the shortcut is delivered by the browser, so it only works while a browser window has focus.

Reporting

Open an issue. The most useful report contains the diagnostics table, your browser version and the extension version — the bug form asks for exactly that, and both tools redact message content before printing.