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Preferences don't stick when closed #369

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kyle95wm opened this Issue Feb 22, 2019 · 13 comments

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kyle95wm commented Feb 22, 2019

Workaround

If you have this issue please try the steps at this comment.

Original issue

I seem to be experiencing an issue with Keka, where setting the preferences won't save them when Keka is closed. What can I do to fix this? I've already tried uninstalling via AppZapper and reinstalling it via the website.

@aonez aonez self-assigned this Feb 22, 2019

@aonez aonez added this to the Look at milestone Feb 22, 2019

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aonez commented Feb 22, 2019

Are you using the latest version? All the preferences don't stick, or just some?

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kyle95wm commented Feb 22, 2019

The version I'm running is Version 1.1.11 (3248)

None of my preferences stick (i.e - home access always gets un-set)

@no-response no-response bot removed the more info needed label Feb 22, 2019

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aonez commented Feb 22, 2019

home access always gets un-set

Wow. Even if you already used an uninstaller app, please close Keka and remove all the configuration files:

rm ~/Library/Containers/com.aone.keka

You can also remove that folder manually, if needed.

If it stills with the same issue, can you open the Console.app, filter by Keka process and run some operations in Keka to see if there appears any message?

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kyle95wm commented Feb 22, 2019

So the first solution didn't work. I saw messages like these in the console:

Couldn't write value for key FinderAfterCompression in CFPrefsPlistSource<0x600002642840> (Domain: com.aone.keka, User: kCFPreferencesCurrentUser, ByHost: No, Container: (null), Contents Need Refresh: No): setting preferences outside an application's container requires user-preference-write or file-write-data sandbox access

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kyle95wm commented Feb 24, 2019

Are there any updates on this?

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aonez commented Feb 25, 2019

@kyle95wm this happened always for you? Where're you running Keka from? The default Applications folder or another folder?

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aonez commented Feb 25, 2019

This issue remembers me of #226, but this one was fixed simply by removing the folder, with the command I've already shared to you.

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kyle95wm commented Feb 25, 2019

This has been happening to me ever since I installed Keka. I'm running it from the Applications folder like any other app.

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aonez commented Feb 25, 2019

I suppose you've already restarted your Mac, since Keka was installed. If not, try that one. I'm not sure what's happening here, clearly the system is banning Keka from using the sandbox container.

If still fails to save the preferences I would try this:

  1. Remove the preferences folder using the terminal command
  2. Delete the Keka.app
  3. Empty the trash
  4. Restart the Mac
  5. Download Keka again

Please double check Keka is properly running from the Applications folder, and it is not running in translocation (from a temporary folder). Just open the Activity Monitor.app, search Keka, double click on it and check Open Files and Ports.

screen shot 2019-02-25 at 10 56 03

@aonez aonez added the works for me label Feb 25, 2019

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kyle95wm commented Feb 25, 2019

This is the output I get from Activity Monitor:

/Users/kylewarwick-mathieu/Library/Containers/com.aone.keka/Data
txt
/Applications/Keka.app/Contents/MacOS/Keka
txt
...
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kyle95wm commented Feb 25, 2019

Okay, just an update. Recently my Mac lost power. I tried saving my preferences by opening the Keka app directly (instead of using it from an archiving job) and it seems to work. I even rebooted the Mac for good measure and it works. Not sure what was causing it.

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sivan commented Feb 26, 2019

I suppose you've already restarted your Mac, since Keka was installed. If not, try that one. I'm not sure what's happening here, clearly the system is banning Keka from using the sandbox container.

Please double check Keka is properly running from the Applications folder, and it is not running in translocation (from a temporary folder). Just open the Activity Monitor.app, search Keka, double click on it and check Open Files and Ports.

screen shot 2019-02-25 at 10 56 03

I know you've already did something similar, but what I would try is:

  1. Remove the preferences folder again, using the terminal command if you did it manually before
  2. Delete the Keka.app
  3. Empty the trash
  4. Restart the Mac
  5. Download Keka again

Same issue, works for me.

@aonez aonez added the workaround label Feb 26, 2019

@aonez aonez modified the milestones: Look at, How-to Feb 26, 2019

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stale bot commented Mar 21, 2019

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

@stale stale bot added the stale label Mar 21, 2019

@aonez aonez removed the stale label Mar 21, 2019

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