FAQ for eCHIS CHAs

Changing your name as the CHA

If the CHA name or phone number is mispelt or inconsistent across CHUs, this can be corrected by the CHA. This will change:

• The signature name CHA is asked to sign
• The CHA name appearing in dashboards

Follow these steps the steps in this video.

Screencast_20241201_002601.mp4

CHP Reporting They Cannot Find the Self-Assessment Task

If a CHP indicates that the performance self-assessment task is not showing:

1. Is today within the performance self-assessment window (Nairobi 1st to 3rd, Migori 1st to 7th)? If not, the task should not appear.
2. Has the CHP scrolled down through the full task list? It can be a bit hard to find.
3. Ask the CHP to check the date on their device. Ensure the date is accurate.