Troubleshooting

Adding a share

"Proton share URL has no #password fragment; copy the full share link"

The link is missing the part after #, which is its decryption key. Copy the link again from where you got it, all of it.

"This link has a password of its own. Enter it to add the link."

The person who shared it also set a password. Turn on The link asks for a password (on a phone, fill in Custom password) and type it.

"That share is already added."

The link, or the same folder of your Drive, is already on the Shares page.

"Last crawl failed: …"

The share could not be read. The link may have expired or been revoked, or its password changed. If the password changed, choose Re-enter link.

The keyring

"share … has no stored credentials; remove and re-add it"

The link and password are gone from the keyring. This happens when a keyring is reset, or on Android when the screen lock changes. Choose Re-enter link on the Shares page. Your library, history and downloads stay.

"credential store: …" on Linux

The app found no Secret Service. Install and start one, such as GNOME Keyring, KWallet or KeePassXC with its Secret Service integration, and unlock it.

Signing in

"Proton did not accept that address and password"

Check both. Sign in on proton.me to make sure the account works.

"Proton has blocked sign-ins from this app for now"

Proton's abuse protection stopped the sign-in. Wait a while and try again, or sign in once on proton.me first.

"This account's only second factor is a security key"

The app cannot use security keys yet. Add an authenticator app as a second method in your Proton account settings, then sign in with its code.

The CAPTCHA window does not open on Linux

The window needs WebKitGTK 4.1. The .deb, .rpm and Arch packages pull it in; with the tarball, install it yourself.

pstr login asks for a CAPTCHA

The command line cannot show one. Sign in once in the app.

Playback

Green blocks, a black picture or torn frames

Turn off Hardware decoding in Settings. It applies from the next file.

An episode takes long to start

The first seconds of a file are fetched over the network. On a slow connection, start the episode and give it a moment, or download it first. A second viewing comes from the disk cache.

No skip button for the opening

The skip button comes from the file's chapter names. A file without named chapters gets none.

The wrong subtitle track plays

Choose the track in the player. The app remembers it for the rest of the show. Set the language to start in under Settings → Playback.

Windows

The app does not start from the portable .zip

Keep every file from the archive in one folder. The app needs libmpv-2.dll and WebView2Loader.dll next to proton-stream.exe.

SmartScreen warns about the installer

The binaries are not code-signed yet. Choose More info, then Run anyway.

A pinned taskbar icon shows a blank picture after an update

Unpin it and pin it again once.

Linux

"Not responding" when the window is on another workspace

Fixed. On Wayland the app limits its own frame rate instead of waiting for vsync, which a compositor withholds from a window it is not showing. Update to the latest release.

Logs

Start the app from a terminal to see its log:

RUST_LOG=debug proton-stream

The same works for pstr. When you open an issue, include the lines around the error, but remove any share link first: the part after # is a key.