Troubleshooting

🛠️ Troubleshooting

Use this page as a quick diagnostic guide before reporting a problem.

📺 Playlist does not load

1. Confirm the latest M3U URL: https://raw.githubusercontent.com/saeidrahmanbd/BDIX-IPTV/main/IPTV-Playlist.m3u
2. Test the URL in a browser.
3. Refresh/reload the playlist in your player.
4. Check your internet connection.
5. Try another compatible player.

▶️ A channel does not play

A channel may have a temporary or source-specific outage.

• Try the channel's backup stream.
• Refresh the playlist.
• Try another player.
• Check whether the stream is restricted by ISP, geography or device.

See Backup Streams and Stream Availability.

🖼️ Logo is missing

• Reload the playlist.
• Clear the player's playlist/logo cache.
• Confirm that you are using the current playlist URL.
• Check Channel Logos.

📡 EPG is missing

Check the EPG URL, XMLTV matching, player cache and time zone. See EPG Guide.

🔐 Xtream login fails

Check the server URL, username and password. Do not post credentials publicly. See Xtream Codes.

🐞 Report a problem

When reporting a persistent issue, include:

• Channel name
• Channel ID if available
• Player and device
• ISP/network type
• Whether primary and backup streams were tested
• Approximate time of failure

Do not include private passwords or other credentials.