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Family Access
Family members can create their own account and request access. The parent approves them and chooses which swimmers they can follow.
- Open People & access.
- Find Join with a family code.
- Choose Create family code if you do not have one.
- Share the code and app link with your family member.
Replace code creates a new code for future requests. Anyone who still needs to join should use the new code.
- Open the app.
- Choose Family & friends.
- Choose Create an account.
- Enter your name, family code, email, and password.
- Create the account.
- Open the confirmation email and confirm your address.
- Return to the app and sign in if needed.
If you see Join your family, enter your name and family code, then choose Request access.
Your account needs parent approval before you can see swimmers.
- Open People & access.
- Find Access requests.
- Check the person's name and email.
- Select the swimmers they should follow.
- Review the account type and choose Approve access.
Choose Decline if you do not want to approve the request.
After approval, the family member can choose Check approval, or sign out and sign back in.
Find the family member's card in People & access.
Each swimmer has an access selector:
| Setting | What it allows |
|---|---|
| No access | Hides the swimmer from this member. |
| View & send cheers | Lets the member follow the swimmer and send messages. |
| Can edit | Grants editing permission where editing controls are available. Use this only for a trusted helper. |
The family portal itself remains a viewing and messaging screen.
- Sign in through Family & friends.
- Choose a swimmer using Following, when more than one is available.
- Use Meet to select a saved meet, when more than one is available.
- Read finished race cards or pending events.
- Choose Race videos on a finished race to watch available videos.
Only swimmers assigned by the parent are available. The portal is a viewing and messaging screen; parents manage records and videos.
Choose Send a Cheer on the race, enter your name and message, and send it. Cheers can be sent before or after a result is recorded when the race is scheduled in a meet.
Messages are visible to accounts with access to that swimmer and race. The swimmer can reply from their linked account.
A parent preview has ← Main screen in 1.24.2. A family member uses Sign out to leave their account.
- The parent opens People & access.
- Find the correct member by name and email.
- Choose Remove member.
- Read and confirm the removal.
The page reloads after a successful removal.
Removing someone keeps their login account but removes their connection to this family, swimmer permissions, linked kid-device records, and their account-linked messages within this family.
Other families and other people's messages are preserved.
They need a new approved request to regain access.
Older imported cheers stored as meet notes are not linked to an account and remain in those notes. Previously downloaded content is not erased from a device.
See Troubleshooting.