Platform Features

Platform Features

1. Individual Customer

The end customer who books moving or delivery orders and tracks them end-to-end.

Feature	Description
Dashboard	Real-time overview of upcoming moves, active orders, and wallet balance at a glance.
Book Move	Create a new moving order by specifying pickup/delivery locations, dates, cargo type, and vehicle preference.
AI Estimator	Upload room photos and Gemini Vision auto-detects items and generates an instant cost estimate for the move.
My Orders	View all past and current orders with full status history (Pending → Confirmed → In Transit → Delivered).
Order Quotes	Browse and manage saved price quotes; convert any quote into an actual booked order.
Live Tracking	Real-time GPS map view of the assigned driver's current location with live ETA updates.
Payments	View itemised payment history per order and manage linked payment methods.
Wallet	Prepaid wallet to top up balance, pay for orders, and view full transaction history.
Damage Report	Submit a post-delivery damage claim with photos and item descriptions for review.
Support Tickets	Raise a support issue, browse the FAQ, and chat directly with a support agent.
Profile	Update personal details, saved addresses, email, and phone number.
Settings	Control notification preferences, privacy settings, and account deletion.
Notifications	Receive and manage real-time order status updates and system announcements.

2. Driver

The field driver who executes pickups and deliveries via the dedicated mobile app.

Feature	Description
Pre-Shift Safety Check	Complete a mandatory vehicle safety review covering fuel, tyres, lights, and mirrors before the shift begins.
Vehicle Binding	Link yourself to an assigned vehicle at shift start and maintain that link throughout the day.
Vehicle Inspection	Perform a detailed multi-point inspection of the vehicle before starting delivery operations.
Job Type Selection	Select the shift job type - standard delivery, pickup, or house-shift move - at the start of each run.
Manifest View	See the full ordered list of jobs for the day with stop sequence and priority.
Stop Details	View the address, item list, and any special handling instructions for each individual stop.
Live Navigation	GPS turn-by-turn navigation from the app directly to each delivery or pickup address.
Geofence Arrival	App auto-detects when you enter a delivery zone and prompts for the next required action.
Item Scanning	Scan item barcodes or QR codes to verify cargo before loading or after unloading.
Proof of Delivery (POD)	Capture a delivery photo to serve as digital proof of successful delivery.
Customer Signature	Collect an on-screen customer signature at the point of delivery.
Delivery Exception	Report a failed delivery with reason code, supporting photo, and details sent to the dispatcher.
Damage Report	Document damaged items with photos and description directly from the mobile app.
COD Payment	Handle cash-on-delivery collection, verify the amount, and mark the order as paid before completion.
Service Checklist	Complete service-specific checklists required for special-handling or assembly jobs.
House Move - Packing Progress	Track items as they are packed at the customer's origin location during a house-shift job.
House Move - Loading Inventory	Confirm each item is loaded onto the vehicle against the job's item list.
House Move - Unloading Inventory	Confirm each item is unloaded at the destination and reconcile against the loaded list.
House Move - Final Walkthrough	Inspect and document the delivery site condition after the house-shift is complete.
Customer Sign-Off	Collect the customer's final acknowledgment signature after a house-shift completion.
Packing Return	Track packing materials and return items being sent back to the warehouse after a job.
Crew Management	Check in crew members assigned to a house-shift job and monitor their task activity.
Gate Exit	Record gate exit time when leaving the warehouse or depot at the start or end of a shift.
Dispatch Chat	Real-time in-app messaging with the dispatcher for updates, queries, and issue resolution.
Manager Chat	Direct messaging channel with logistics managers for escalations and approvals.
Crisis Mode / SOS	Send an emergency alert to dispatch with current GPS location in case of an incident on the road.
Route Deviation	Report and document any deviation from the planned delivery route with reason.
Shift Summary	End-of-day report showing total orders completed, distance driven, and earnings for the shift.
Vehicle Return	Submit end-of-shift vehicle details including odometer reading, fuel level, and condition notes.
Fuel Receipt	Upload fuel receipts from the app for company reimbursement.
Driver Wallet	View total earnings, pending balance, and full transaction history.
Cashout Request	Request a payout or withdrawal of available earnings to a bank account.
Hours of Service (HOS)	Maintain a compliance log of driving hours for regulatory reporting.
Offline Queue	Jobs and completed actions are stored locally when offline and automatically synced when reconnected.
Voice Assistant	Hands-free voice commands let you navigate the app safely while driving.
Load Verification	Verify all cargo is correctly loaded onto the vehicle before departure from the warehouse.
Pickup Arrival	Check in at a pickup location via geofence detection to signal arrival.
Pickup Scanning	Scan items at the pickup location to confirm they match the order manifest.
Pickup Signature	Collect a signature from the sender at the pickup point.
Warehouse Return	Process the return of items back to the warehouse with inventory confirmation.
Unload Verification	Verify cargo is fully unloaded and accounted for at the final destination.
Pickup Completion	Mark a pickup job as complete with a final summary review.
Audit Log	View a complete timestamped audit trail of all shift activities and changes.
Settings	Configure app preferences, notification rules, and account settings.

3. Dispatcher

The dispatcher assigns orders to drivers, optimises routes, and monitors fleet activity in real time.

Feature	Description
Dashboard	Real-time view of active drivers on map, in-transit orders, completion rate, and fleet response time.
Pending Dispatch Queue	List of confirmed orders waiting for driver assignment, sortable by priority and proximity.
Order Clustering	AI groups nearby orders within a configurable radius into a single efficient multi-stop route.
Route Optimisation	Generate the shortest or fastest delivery sequence for a cluster and visualise it on a map.
Driver Management	Monitor driver GPS locations, update availability status, and suspend or reactivate drivers.
Manifest Center	Package orders into a delivery manifest and push it directly to the assigned driver's mobile app.
Service Moves	Manage special-service orders that require assembly, installation, or additional handling steps.
Order Status Control	Manually override or correct an order's status to handle edge cases and exceptions.
Crisis Management	Monitor incoming SOS alerts from drivers and coordinate the emergency response in real time.
Smart Driver Assignment	AI picks the best available free driver for each vehicle-locked ready order released by the Warehouse Manager; includes a Dispatch Readiness Queue, AI coverage tracking, and dropoff delay predictions.
Smart Dispatcher (AI)	Gemini-powered assistant recommends optimal driver assignments and cluster configurations automatically.
Performance Metrics	Track personal dispatcher stats - orders assigned, route efficiency score, and delivery success rate.
Communication	Send direct messages and notifications to drivers and the logistics management team.
Meeting Room	Virtual meeting space for dispatcher to join or host team calls with logistics managers and warehouse staff.

4. Warehouse Manager

Controls all inbound and outbound goods flow, inventory, staff, and dock scheduling inside the warehouse.

Feature	Description
Dashboard	Live warehouse KPIs: inbound queue size, picking progress, packing queue depth, dock availability, and staff utilisation.
New Orders	Accept incoming orders from the dispatch queue and assign them to warehouse staff for fulfilment.
Inventory	View current stock levels per zone and storage location; receive low-stock reorder alerts.
Inbound Receiving	Receive vendor shipments, verify quantities and condition against the Advance Shipment Notice (ASN).
Inbound AI Plan	Get an AI-recommended receiving and put-away plan for an incoming shipment.
Inbound Mismatch Report	Record and report discrepancies between received goods and the ASN documentation.
Inbound Damage Report	Document damage discovered during the receiving process with photos and descriptions.
Floor Plan	Interactive visual map of the warehouse showing rack zones, storage locations, and live occupancy.
Picking Management	Assign and start pick tasks, track real-time picking progress per order, and confirm items via scan.
Pick List Generation	Generate an optimised pick list for one or more orders to minimise travel time on the floor.
Packing Materials	Manage stock of packing supplies (boxes, tape, foam, wrap); track consumption and raise restocks.
Packing Material Requests	Create and approve material replenishment requests for the packing station.
Safety Stock	Set minimum stock thresholds per item so critical inventory is never unexpectedly depleted.
Safety Stock Alerts	Automated alerts triggered when any item's stock level falls below its configured threshold.
Loading Dock	Schedule truck dock slots, assign docks to outbound orders, and release docks after loading is verified.
Dock Maintenance	Set a dock's status to under maintenance and schedule the maintenance window.
Returns Processing	Receive returned items, assess their condition, and approve or reject return claims with photo evidence.
Labor Management	Assign warehouse staff to specific tasks and monitor individual productivity throughout the shift.
Quality Checks	Create and record quality inspection results on orders before they leave the warehouse.
Packing Stations	Create and manage packing station assignments to organise the packing workflow.
Smart WMS (AI)	AI-driven recommendations for optimal picking routes and best-fit storage placement.
Performance Metrics	Track warehouse KPIs - picking speed, order accuracy, labour efficiency, and average order cycle time.
Restock Requests	Create and track requests for replenishing items that have reached low inventory levels.
Restock Request Escalation	Escalate an urgent restock request to the logistics manager for immediate action.
Take-Back Generation	Generate a take-back order for damaged or quality-rejected items to be returned to vendor.
Zone Metrics	Record and track operational performance metrics broken down by individual warehouse zones.
Communication	Internal messaging with team members and automated alerts on order status changes.

5. Logistics Manager

Strategic oversight of the entire operation - fleet, warehouses, finance, people, and performance.

Feature	Description
Dashboard	High-level KPIs across the full operation: fleet utilisation, order completion rate, revenue, and warehouse health.
Warehouse Management	Create and configure warehouses; set capacity, assign managers, and view operational health per site.
User Management	Create accounts for drivers, dispatchers, warehouse managers, and support staff; assign and modify roles.
User Suspension / Activation	Suspend or reactivate any user account to control platform access at any time.
Fleet Management	Add and manage vehicles (trucks, tempos, LCVs); track maintenance schedules; link vehicles to drivers.
Vehicle Creation and Editing	Create new vehicle records and modify vehicle details, specifications, and operational status.
Geofencing	Define geographic delivery zones and configure automated alerts for driver entries and exits.
Zone Management	Create, edit, and delete delivery zones used for geofencing and service coverage mapping.
Finance	Monitor total revenue, track operational expenses, review payment transactions, and manage capital records.
Financial Transactions	Record and audit all financial transactions across the operation.
Capital Investment Tracking	Track capital investments and funding allocations across the business.
Rate Governance	Configure all pricing rules - distance bands, vehicle-type rates, fuel surcharges, and special service fees.
Reverse Logistics	Oversee all customer returns - approve or reject cases, schedule reverse pickups, and issue refunds.
Reports	Generate custom reports on delivery performance, cost analysis, driver efficiency, and warehouse metrics.
AI Intelligence	Ask natural-language questions about operations and receive Gemini-powered analytics answers instantly.
Recovery Tickets	View and resolve escalation cases related to lost or significantly damaged shipments.
Communication	Create chat threads with dispatchers and warehouse managers; send broadcast notifications to any role.
Meetings	Schedule and track team meetings, send calendar invites, and record attendance.
Tasks	Create and assign operational tasks to team members with due dates and priority levels.
Alerts Management	Create, manage, and resolve operational alerts triggered across the platform.
Escalations Management	Handle logistics escalations raised by dispatchers and warehouse managers.
Manifests	Create and manage delivery manifests for pushing to drivers across all active routes.
Documents	Manage logistics documents such as contracts, permits, and compliance certificates.
Supply Chain Documents	Create and track supply chain-related documents including vendor agreements and shipment records.
Comparative Viewers	Compare performance metrics side-by-side across warehouses, time periods, or driver cohorts.
Notifications	Configure system-level alert rules and receive critical operational notifications in real time.

6. Customer Support Team

Handles all customer-facing issues including tickets, live chat, damage claims, and refunds.

Feature	Description
Dashboard	Support KPIs - active ticket count, average resolution time, CSAT score, and agent workload at a glance.
Contact Forms	Monitor incoming customer contact form submissions and triage them to agents or queues.
Live Conversations	Handle real-time chat sessions with customers; view message history and typing indicators.
Tickets	Full ticket lifecycle - create, assign, update status, add internal notes, and close tickets.
Escalations	Manage high-priority issues escalated from frontline agents, with urgency flags and SLA tracking.
Damage Claims	Review customer-submitted damage reports; assign assessors; manage resolution and compensation.
Reverse Logistics	Coordinate return pickups and Return Merchandise Authorisations (RMAs) for damaged or rejected goods.
Refund Center	Process customer refunds, track refund status per order, and handle disputed refund requests.
Refund Case Flagging	Mark specific refund cases as urgent to prioritise their processing and resolution.
AI Chatbot	Automated Gemini-powered chat assistant that assesses damage photos and handles routine customer queries.
Knowledge Base	Manage internal FAQs and support articles used by agents for consistent issue resolution.
Analytics	Analyse ticket volume trends, resolution times, common issue categories, and CSAT over time.
Analytics Insights	Run AI-powered analytics queries to extract deeper business insights from support data.
Legal and Compliance	View and manage compliance documentation relevant to customer interactions and damage claims.
Support Sessions	Manage all ongoing customer support sessions and monitor agent activity across the team.
Session Takeover	Take over an active support session from another agent when escalation or re-assignment is needed.
Session Reply	Send messages directly within an active customer support session.
Session Escalation	Escalate an active support session to a senior agent or management.
Damage Report Notes	Add internal investigation notes to a damage report for the assessment team.
Customer History	View the complete interaction and order history of a specific customer in one place.
Settings	Configure SLA targets, working hours, notification rules, and team assignment settings.

7. Vendor

A business customer (for example manufacturer or retailer) that ships goods in bulk through the platform using cargo vehicles and warehouse handling.

Feature	Description
Dashboard	Real-time KPIs showing active shipments, pending dispatch count, monthly spend vs budget, and current wallet balance.
Create Shipment	Book a new cargo shipment by specifying origin, destination, vehicle type, cargo weight/volume, packing requirements, labor count, and payment mode.
My Shipments	View all active and historical shipments with full status history (Pending → Warehouse → In Transit → Delivered); reschedule, update address, or cancel directly.
Live Tracking	Real-time GPS map view of the assigned driver's location with a status progress bar and live ETA for each active shipment.
Proof of Delivery (POD)	Access and download digital POD documents per shipment, including delivery photo, receiver signature, and confirmed timestamp.
Bulk Upload	Upload a CSV file containing multiple shipment orders to create them in batch; error counts and processing status are reported per file.
Recurring Shipments	Set up recurring shipment rules (daily, weekly, or monthly) on fixed routes; toggle rules on/off, edit, or delete them at any time.
Invoices	View itemised invoices per shipment, track paid/unpaid/overdue balances, and make partial or full payments directly from the portal.
Wallet	Prepaid credit wallet to top up balance and auto-debit shipment costs; view full transaction history and current credit balance.
Analytics	Monthly shipment volume charts with on-time delivery rate, average transit days, cost per order, and overall shipment success rate.
Damage Reports	Submit post-delivery damage claims with photos and descriptions linked to a specific shipment, and track their resolution status.
Support Tickets	Raise support issues tied to specific shipments, reply to support agent messages in-thread, and mark tickets as resolved.
API Integration	Generate and revoke API keys and access API documentation to integrate shipment creation and tracking directly into your own systems.
Company Settings	Update company profile (name, tax ID, contact person, address) and configure notification preferences (email, SMS, push, invoice alerts).
Team Management	Add or remove sub-users from your vendor account so team members can access shipment data and create orders on your behalf.
Notifications	Receive real-time alerts on shipment status changes, auto-debit events, and overdue invoice reminders.

Summary

Role	Feature Count
Customer	13
Driver	44
Dispatcher	14
Warehouse Manager	27
Logistics Manager	26
Customer Support	21
Vendor	16
Total	161