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Products

Matthew Joughin edited this page Oct 10, 2026 · 2 revisions

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Products

Your products are what your customers buy. They live in your tenancy's Available Products section in Tenant Center - and products you have taken off sale move to Unavailable Products.

This is part of the Getting started guide - step 5.


Publish a product and its price

  1. Create a product - name, description and image.

  2. Add a price to it: the amount, the currency and how often it recurs.

  3. Approve the price. A price is not offered for sale until it has been approved - so a half-finished price is never visible to a customer.

  4. Open the Store at your tenancy's address and check your product and price appear exactly as you intended - especially the amount, the currency and the decimal point.


What a product holds

Open a product to see its own sections:

  • Plans - available and unavailable.
  • Prices - available and unavailable.
  • Features - available and unavailable. Each feature has its own Feature Properties, and each feature property its Plan Feature Properties.
  • Purchased Subscription Plans - the subscriptions your customers have bought.

Help for your customers

Give the product a Help Url - its documentation or wiki. Your customers then get a ? button on their subscription to it, which opens that page in a new tab. Leave it empty and there is no button.


Identifiers for your own software

If your software checks subscriptions through the API, it needs the product's and the plan's identifiers. Open the product, or the plan, and choose Copy Identifier from the ⋮ menu at the top right.


Getting help

See Getting help in the Getting started guide.

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