Injured Neighbor

User Profile

	Ayşe Yılmaz Resident / Community Member Female Lives in the neighborhood Wants to get help fast during an emergency Has limited internet access during disasters

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Goals

• Wants to request urgent help (medical / supplies / transport / shelter)
• Wants to see nearby verified/available helpers
• Wants to communicate with matched helpers even with intermittent connectivity
• Wants to track the status of her request (pending / matched / resolved)
• Wants to share critical info with helpers during emergency

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Pre-Conditions

• The PWA is installed and has been opened at least once before (offline cache is ready)
• The user has a basic profile stored locally (name + contact preference)
• The device may have no internet or intermittent connectivity
• There are helpers registered in the system (locally cached list or server-side when online)

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Scenario

• Opens the app and taps Request Help
• Selects a Need Type (e.g., Medical)
• Enters a short description (e.g., “Bleeding, needs first aid”)
• Adds a location:
  • Uses GPS if available, otherwise selects Approximate location
• Chooses contact method (e.g., in-app messages when available)
• Taps Submit
• The system saves the request locally and shows “Saved offline. Will sync when connection returns.”
• When connectivity returns, the system syncs the request automatically
• The system matches her request with available helpers based on:
  • need type / skills
  • proximity
  • availability
• Ayşe receives a match notification and can view helper details
• Ayşe marks the request as Resolved once help is received

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Criteria

• REQ-01 (SHALL): Users shall be able to create a help request while offline.
• REQ-02 (SHALL): The system shall store help requests locally until connectivity is available.
• REQ-03 (SHALL): The system shall synchronize pending help requests automatically when connectivity returns.
• REQ-04 (SHALL): The system shall display the request status (Pending Sync / Synced / Matched / Resolved).
• REQ-05 (SHALL): The system shall match help requests to helpers using need type and proximity when data is available.
• REQ-06 (SHOULD): The system should warn users when critical request info is missing (e.g., location or need type).
• REQ-07 (SHOULD): The system should allow approximate location entry when GPS is unavailable.