Status Checks

Status Checks

The Status card on the Play screen is the launcher's checklist. It runs when the launcher starts, every 30 seconds, and when you press Check again.

• Green: fine.
• Amber (a note): worth knowing, never stops you playing.
• Red (a problem): the game may not connect until it's fixed. Play still works.

When something's red, the card shows only the problems, each with its own button. Fix everything runs the whole setup again on the current server, which fixes most things in one go. All checks shows the full list.

Tip: Close the game before fixing anything: the client can't be replaced, and some tests can't run, while it's open.

The checks

Game

You see	What it means	What to do
✅ Game found
❌ Game not found	The launcher hasn't found Splinter Cell: Blacklist	Press Find, or choose the folder with Blacklist_game.exe / Blacklist_DX11_game.exe in Settings › Game
❌ This game version isn't supported yet	The game's .exe isn't one the client knows: usually a modified exe	Press Try to identify: the launcher works out the addresses the client needs. If that fails, verify the game's files in Steam or Ubisoft Connect, and open an issue with the hash it shows
❌ Start the game once first (Linux)	Proton or Wine hasn't created the game's Wine files yet, and your save goes in there	Start the game once from Steam (or Lutris, Heroic or Wine), quit it, then Check again
⚠️ Set the game's Steam launch options (Linux)	Your CPU has more than 16 threads, and the game can freeze at start under Proton	Copy the launch options into Steam: see CPUs with more than 16 threads
⚠️ Steam starts the game offline	The game's launch options in Steam have -offline (or -offline_mode): started from Steam, or by the launcher through Steam, the game never goes online	In Steam, open the game's Properties › General › Launch options and remove it
⚠️ Your game data is modified	The game's data differs from the unmodified game's, usually because of a mod (it names the balaclava mod when it finds it). Players whose data differs can't join each other ("data version mismatch")	To play with everyone, remove the mod (or rename its file, e.g. a PEC.ini in the game folder) or verify the game's files. Players who all have the same mod play together fine

The 5th Echelon client

You see	What it means	What to do
✅ 5th Echelon installed
❌ Install 5th Echelon	The game still has Ubisoft's online DLL, or your antivirus removed ours	Press Install. If it keeps disappearing, see Antivirus Warnings
❌ Update 5th Echelon	Another version of the client is installed. Servers refuse other versions	Close the game; the launcher replaces it by itself, or press Install
❌ Reinstall 5th Echelon	5th Echelon's uplay_r1_loader.dll is gone from the game folder (the game's own copy is still kept), so the game can't start. Usually antivirus software removed it	Press Install (Play does it too). If it goes again, see Antivirus Warnings
❌ Game files incomplete	uplay_r1_loader.dll is missing from the game folder, and there's no copy of the game's own	Verify the game's files in Steam or Ubisoft Connect, then Fix everything

Server and account

You see	What it means	What to do
✅ Server <name>
❌ Choose a server	No server set yet	Press Choose
❌ Server not found	The server's name doesn't resolve to an address	Check the spelling, or choose another server. See Troubleshooting
❌ Server not answering	The server doesn't answer on its ports	It may be down or restarting (an update, say). Try another server in the server menu, or wait a few minutes
⚠️ Unencrypted connection	The server has no HTTPS, so your sign-ins travel readable	Nothing for you to do; tell the server's operator. The community servers all use HTTPS
✅ Signed in as <name>
❌ No account on this server yet		Press Connect: it finds yours with your identity, or makes one
❌ Account refused	The server refused the saved password, or the account no longer exists there	Press Connect to sign in again with your identity. Forgot the password? The server's admins can reset it: on the community network, write to them on the launcher's Support page
❌ Update the launcher	The server needs a newer 5th Echelon than yours	Press Update. See Updates
❌ Banned on this server	The server's admins banned this account. The check says for how long, and why	Ask that server's admins about it, or press Choose and play on another server
⚠️ Couldn't check the account	The check failed; the detail says why, e.g. Too many failed logins; wait 10 minutes before trying again, or the server didn't answer	Wait a few minutes and Check again

Network

You see	What it means	What to do
✅ Network chosen automatically	The game uses the adapter that reaches the server, chosen each time it starts
✅ Playing over "<adapter>"	The adapter the game uses: the one that reaches the server, or the one you pinned
⚠️ / ❌ Pinned adapter not connected	You pinned an adapter (a VPN's, usually) in Settings › Network and it isn't connected. Red if you also ticked Don't start the game without this adapter	Turn the VPN on, or press Choose automatically
⚠️ Pinned adapter doesn't reach the server	The pinned adapter isn't the way to your server	Press Choose automatically, unless you play over that adapter on purpose
⚠️ Playing through <VPN>	Your connection to the server goes through a VPN (NordVPN, Proton VPN, Mullvad, Radmin VPN, Hamachi, ZeroTier, Tailscale…). It works, but adds delay, and your matches go through the server's relay	Turn the VPN off while you play if you can, then Check again. See VPNs

Save game

You see	What it means	What to do
✅ Save game ready	Your save is rank 5 or higher
✅ Save game found	A save the launcher can't read the rank of (a save straight from the game, say). Usually fine
❌ No save game yet		Press Set up a save: it brings over your Ubisoft Connect save, or makes a new rank 5 one
❌ Save below rank 5	Co-op and Spies vs Mercs need rank 5	Press Raise to rank 5. Your save is backed up first, and keeps your progress

The last game

These read the log your last game wrote (bl-tracing.log).

You see	What it means	What to do
⚠️ Last game: pinned adapter not connected	The adapter you pinned wasn't connected, so the game played over another	Press Choose automatically, or connect your VPN before starting the game
⚠️ Last game used another address	The game played over another adapter than the one now pinned	Start the game again
⚠️ Last game: some hooks failed	Part of the client didn't load	Make sure the game version is supported (above), then report it with the log
⚠️ Last game: the client crashed		Report it: the launcher's report sends bl-tracing.log with private details removed

Still stuck?

1. Press Fix everything, then Check again.
2. Run the Connection test (link under the Status card).
3. Look up the message on Error Messages, or the symptom on Troubleshooting.
4. Send a report from the launcher: Settings › Feedback › Send feedback (Reporting a Problem).