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Troubleshooting Media servers
Kepler75 edited this page Nov 7, 2026
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| What you see | Why, and what to do |
|---|---|
| No answer when adding it | A wrong address or port (Jellyfin and Emby use 8096). |
| Quick Connect is off | Turn it on in Jellyfin (Dashboard › General), or use a password. |
| A new film isn't offered | The server lacks its IMDb or TMDB id, or it's new: Reload the server. |
| No address of … answered (Plex) | The server is off, or neither on your network nor reachable from the internet (its Remote Access). |
| No pictures above the marker (Plex) | Turn on Generate video preview thumbnails for the library on the server. |
User guide
- Getting started
- Getting around
- Finding something to watch
- Title pages
- Choosing a source
- While it plays
- Subtitles and audio
- IPTV and radio
- YouTube
- Your USB drive
- Your media server
- Trakt
- Other apps (where to watch)
Settings reference
Troubleshooting
- Where to look
- Installing
- Addons
- No sources, or none that play
- A source doesn't start
- Playback
- Audio and subtitles
- Skip prompts
- YouTube and trailers
- Home
- IPTV
- Trakt
- USB drive
- Media servers
- Other apps
- Storage
- Home bar preview
Technical reference
- Starting up and Home rows
- Calendar
- Discover and Search
- Title pages
- Sources
- Playback
- Subtitles
- Audio
- Formats
- IPTV
- Addons
- Trakt
- USB drives
- Media servers
- Storage
- Home bar preview
- YouTube
- Limits on what's downloaded
- The service
Also