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Troubleshooting
manaphassan edited this page Aug 5, 2026
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Reference for common issues encountered when using SS-CAM.
Home · Installation · User-Guide
| Symptom | Likely Cause | Resolution |
|---|---|---|
| SmartScreen blocks launch | EXE not widely distributed yet | Click More Info → Run Anyway |
| Fonts missing in Affinity after install | Affinity must be restarted after new fonts are registered | Fully quit and relaunch all Affinity applications |
| Fonts missing in Adobe apps | Adobe CC caches fonts at startup | Restart Adobe Creative Cloud daemon, then relaunch all Adobe apps |
| NAS shows offline (red dot) permanently | No route to suamisihat.myds.me
|
Connect to office LAN or activate VPN; click dot to recheck |
| Job ID not auto-filling in Project Creator | Workspace root path is inaccessible or incorrectly set | Verify the workspace root in Settings → Workspace Configuration |
| Brand Assets module not in sidebar | Brand Kit path not configured or folder not found | Set path in Settings → Brand Kit Path |
| Dashboard shows 0 projects | Workspace root is empty or path is incorrect | Confirm the workspace root contains project folders matching the naming convention |
| Mind Drops inaccessible after OS reinstall | DPAPI keys are tied to the old Windows user account SID | Data is irrecoverable — DPAPI encryption is by design non-portable |
| App crashes on launch | Corrupt settings file or missing .NET Framework 4.8 | Delete %LOCALAPPDATA%\SuamiSihat\SS-CAM\settings.json and relaunch; ensure .NET 4.8 is installed |
| Update banner not appearing | NAS update endpoint is unreachable | Check NAS connectivity; update manually from the releases page |
| Project Creator doesn't create folders | No write permission to workspace root | Run the app as the same user who owns the workspace directory; ensure NAS share has write permissions |
| Location | Contents |
|---|---|
%LOCALAPPDATA%\SuamiSihat\SS-CAM\ |
Root settings directory |
%LOCALAPPDATA%\SuamiSihat\SS-CAM\settings.json |
User profile and workspace configuration |
%LOCALAPPDATA%\SuamiSihat\SS-CAM\wellbeing\ |
Focus session logs, energy check-ins |
%LOCALAPPDATA%\SuamiSihat\SS-CAM\wellbeing\minddrops.dat |
DPAPI-encrypted Mind Drop notes |
To start fresh, delete the settings directory:
%LOCALAPPDATA%\SuamiSihat\SS-CAM\
Warning: This permanently deletes all Mind Drop notes (they cannot be recovered from encrypted storage without the original Windows user account).
The app will re-run first-time setup on next launch.
If font installation is incomplete or fonts appear broken in creative applications, use the built-in repair tool:
Settings → Workstation Health → Repair Fonts
This re-registers all brand fonts with Windows without requiring a full reinstall.
If an issue is not listed above:
- Note the exact steps to reproduce the problem
- Note the SS-CAM version (visible in the bottom status bar)
- Open a GitHub Issue at: github.com/SuamiSihat/ss_cam/issues