Customer Guide

Customer Guide

Create an account

1. Join GleanGrid → choose Customer and enter your name, username, e-mail, phone and address (all required by the SRS).
2. Complete the security check (a Cloudflare Turnstile or reCAPTCHA box — usually a single tick, often automatic) and submit.
3. Enter the six-digit code we e-mail you. You can browse without verifying, but ordering needs a verified address.

Find food

• Markets — a live map of every market with trading days and hours; filter by day, see open today, or sort by distance with Near me.
• Farmers — stall profiles with ratings, operating days, markets and this week's stock. Sort by top rated, A–Z or newest.
• Produce — search and filter by category, market, day, price and in stock; sort by featured, price, rating, popularity or newest.
• Search anywhere — press Ctrl K / ⌘K or / for instant results across produce, farmers and markets, with typo suggestions.
• Basket Buddy — the assistant at the bottom of every page answers questions about timings, availability, pickup and products.

Pre-order

1. Add items to your basket (the basket icon bumps as items fly in).
2. Open the basket → Checkout. Each farmer becomes its own pre-order.
3. Pick a pickup date and window for each; full windows are hidden.
4. Add a coupon if you have one — the discount is shown before you confirm.
5. Confirm. Nothing is charged; you'll get a confirmation e-mail with your order code.

Manage orders

My orders lists everything with its status: placed → accepted → ready → completed.

• Modify or Cancel until the farmer's cut-off (shown on the order).
• Reorder any past order in one tap.
• The order page has the pickup time, market, a map with directions, and buttons to call, WhatsApp or e-mail the farmer.

At the market

Show your order code and collect. If you paid online at checkout (Easypaisa, JazzCash or card) there is nothing to pay; if you chose cash, check your produce and pay the farmer — you only pay for what you accept. Online payments are refunded automatically if you cancel before the cut-off or the farmer declines. See the Returns policy for problems found at home.

Favourites, alerts and family

• Tap ♥ on any product, stall or market — it flies into the header heart instantly. Tap again to remove it and watch it fly back out.
• Turn on restock alerts on favourites to be told when a sold-out item returns.
• On any sold-out product, tap Notify me when it’s back for a one-time alert when the farmer restocks.
• Sign in with Google or Facebook — you’ll be asked once for your phone and address. Manage connections under Profile → Connected accounts.
• Basket Buddy (bottom-right) answers tap-to-ask questions about your own orders, tracking, basket, favourites and payments.
• Family sharing links household accounts so members can see and collect each other's orders.

Reviews

After an order is completed, rate the farmer and each product (1–5 ★ with a comment). Reviews appear on stall and product pages; farmers can reply.

Account & security

Profile → change details, language and password; see signed-in devices and sign out other devices. You'll get an e-mail whenever a new device signs in.