Callcenter Announcements EN

🇬🇧 Call Center Rejection Announcements

The module provides the ability to directly reject calls classified as a call center or unwanted, optionally playing a specific audio announcement or a standardized tone to the caller.

You can configure this option directly in the module settings.

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⚙️ Configuration Options

• No Announcement / Standard Busy (Default Setting)
  • Description: No custom audio file is played. The call is terminated directly with the standard busy signal.
• Custom Audio Announcement (Uploaded or Recorded via MikoPBX UI)
  • Description: Select from the list of sound files available in MikoPBX. This includes previously uploaded audio files (e.g., MP3/WAV) as well as announcements recorded directly within the MikoPBX web interface (via the built-in audio/announcements menu).
  • Use Case: Ideal when callers should receive a professional announcement explaining why the call was rejected (e.g., reference to automated blocklists).

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💡 Configuration in the Admin Panel

1. Navigate to the settings of the ModuleCalleridSearchCH module.
2. Locate the Call Center Rejection Announcement field (rejected_sound_path).
3. Select your previously uploaded or MikoPBX-UI-recorded announcement from the dropdown menu.
4. Save your changes.

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