Troubleshooting Reporting a problem

Home › Troubleshooting

Reporting a problem

1. Update to the latest version first: it may be fixed already.
2. Make it happen again, then Settings › Diagnostics › Logs › Send to your phone, and download stremiok-logs.txt on the phone (or Save to a USB drive). It has StremioK's version, how it's installed, the TV's model and Tizen version, Startup and the recent problems, with keys and passwords masked: look it over before posting it.
3. Open an issue on GitHub: what you did, what you expected, what happened instead (an error's exact words, a photo of the screen), and the file attached.

A problem with one addon's, plugin's, playlist's or server's content goes to whoever runs it; a security problem, privately, as the security policy says.