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Troubleshooting and FAQ
Click OPEN SETTINGS in the banner and paste your journal folder into
Settings → Journal folder — it validates as you type and applies
immediately. The folder is usually
C:\Users\<you>\Saved Games\Frontier Developments\Elite Dangerous.
- Moved your Saved Games folder? Auto-detection follows relocations (Windows known-folder API).
- Never run the game on this PC? The folder doesn't exist until the game's first launch — the app detects it automatically the moment it appears.
- Linux: the journals live inside the Proton prefix —
~/.local/share/Steam/steamapps/compatdata/359320/pfx/drive_c/users/steamuser/Saved Games/Frontier Developments/Elite Dangerous.
If you've just opened the game but haven't logged into a commander yet, the cockpit stays deliberately empty — journals only identify the pilot at login, and Frameshift never guesses. Log in (past the main menu) and it fills in within seconds.
The FLIGHT RECORDER → COCKPIT RESTORE banner replays your latest journals at every start — normally well under a minute even on a hard disk. If you're on a version older than v2.1.3, update: a performance fix cut startup times by roughly 10×. The one-time history catalog on first run (or first run after a big update) is longer, shows its progress, and never repeats.
Fixed in v2.1.4 — update, assign once in ⚙ SETTINGS → Commander Profiles, and it stays assigned. (Those records come from launcher-stub journals where no pilot ever logged in; new stubs no longer generate them.)
- Build the Market Database first — the local engine is far more capable than the API fallback.
- Widen Search radius, lower Min units, or increase Price age.
- Exclude fleet carriers / surface stations in Settings narrows results — check those toggles.
- Windows only, the game must be running, and it must accept focus.
- Galaxy Map, UI Up/Down/Right, UI Select and UI Back need keyboard binds (controller-only won't work).
- Don't touch the game during the ~15 s sequence; use CANCEL to abort.
- Plotting to the system you're already in always fails (the game refuses it).
- New devices must be paired: scan the QR code from ⚙ SETTINGS → Paired Devices on the gaming PC — see Device Pairing & Security. An un-paired device sees a pairing gate, not your data.
- Allow the Windows Firewall prompt on Private networks (or add an inbound rule for the port, default 8666).
- Both devices must be on the same network.
Another instance is probably running (check the system tray / task manager
for Frameshift.exe, EliteTrader.exe or a stray python process). The app
guards against double launches by pointing a new window at the existing
server — but a crashed process can hold the port; kill it or set ET_PORT
to another port.
Update once manually and every update from then on relaunches itself. If a
new exe ever fails to start, the .old.exe next to it (Frameshift.old.exe
or EliteTrader.old.exe) is your previous working version — rename it back.
Normal. The app was renamed Frameshift at v2.0.0; in-place updates keep the original filename on disk. Everything inside is current.
- Toggle 🔊 VOICE on the flight panel rail.
- The browser/webview needs speech synthesis (the desktop window and all modern browsers have it), or install the neural voice in Settings.
- Callouts also appear as banners/toasts, so nothing is lost with sound off.
In data/ next to the app: market.db (rebuildable market cache),
commander.db (your history and plans), settings.json, and automatic
backups/. Deleting market.db costs you a ~15-minute rebuild; deleting
commander.db loses watches and analytics history (journals rebuild most of
it, and backups/ has snapshots).
⚙ SETTINGS → Local Health & Extensions → SUPPORT BUNDLE creates a zip that excludes journals, commander names, pairing secrets and databases — attach it to a GitHub issue.