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ServiceOps

Self-hosted IT service management, from request to resolution.

ServiceOps brings service-desk work, change approvals, configuration records and operational reporting into one application. Run it on your infrastructure with Python, PostgreSQL and Docker or Kubernetes.

Get started · Explore the app · REST API · Download the manual

See the application

Your workspace	An incident from start to finish
Track work and service health.	Assign, investigate and resolve incidents.

Employee self-service	Team execution
Request services through the catalog.	Organize fulfillment and operational tasks.

What it covers

Area	What you can do
Service desk	Manage incidents, major incidents, problems, requests, comments and attachments.
Service delivery	Publish catalog items, route approvals, fulfill requests and track SLAs.
Change governance	Assess risk and affected CIs; obtain manager, owner and CCB approvals.
Assets and services	Maintain the CMDB, ownership, service relationships, asset records, suppliers and contracts.
Client support and knowledge	Manage client-facing work and mailboxes; publish knowledge for reusable resolutions.
Operations	Review analytics, service status, audit evidence and workflow automation; coordinate enterprise operational work.
Administration	Configure identity, groups, permissions, integrations and optional AI providers.

Optional AI supports role-scoped investigations and drafts; write actions remain human-reviewed proposals. REST API and read-only MCP interfaces support integration.

How a request moves

flowchart LR
    A[Employee request or incident] --> B[Service desk triage]
    B --> C{Approval required?}
    C -->|Yes| D[Manager, owner or CCB review]
    C -->|No| E[Assigned team]
    D --> E
    E --> F[Fulfillment or resolution]
    F --> G[Closure and reporting]

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Deployment at a glance

The web application and workers share PostgreSQL and managed uploads. Identity providers, notifications, NetBox and AI inference are configured integrations. Back up and restore-test the database before upgrades.

Documentation

Use it for	Guide
Screens and everyday workflows	App guide, operations manual
Installation, upgrades and recovery	Deployment and recovery, offline deployment
Integrations and development	REST API, engineering reference, database migrations
Controls and administration	Security and compliance, security policy
Delivery status and decisions	Implementation plan, backlog, dated history
Documentation maintenance	Wiki maintenance, artwork attribution

Screenshots are interface examples; detailed guides retain the requirements and dated verification evidence.