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Mehrdad Pajuhaan edited this page Oct 23, 2026 · 1 revision

FAQ

Direct answers to common questions about the Selldone Excel templates and bulk imports.

Where do I upload a product file?

In your Selldone shop dashboard, go to Products and use the Drag & Drop feature to upload the Excel file. Then review the imported data and confirm.

Which columns are required for products?

Title, Type, Price, Currency, Status and Image. Everything else is optional. See Product Import.

How do I add variants?

Add a row directly below the product with Type set to VARIANT and fill the V_Color, V_Style, V_Volume, V_Weight, V_Pack or V_Type columns. A variant row belongs to the last product above it. See Variants.

Will importing the same file twice create duplicates?

Rows without a Product ID create new products. To update existing products instead, fill Product ID (and Variant ID for variants). See the Updating Products rule in Product Import.

My category does not exist yet. What happens?

The Category value should match an existing category; otherwise the category is created automatically. To set up a category tree first, use the Category Import template.

How should I write dates, booleans and JSON?

  • Dates: YYYY-MM-DD or YYYY-MM-DD HH:MM:SS.
  • Booleans (Image Contain, Original): TRUE or FALSE.
  • JSON columns (Spec, Spec Order, Pros, Cons, Outputs, Inputs, Content FAQ, Content Structure Data, Extra): valid JSON, for example {"weight":50,"width":100,"length":200,"height":40}.

How do I add more than one image?

Put the main image URL in Image and the other URLs in Images, separated by commas without spaces.

How do tiered (wholesale) prices work?

Each Qty X / Price X pair is one level, up to 10. With Qty 1 = 10 and Price 1 = 9.99, customers buying 10 or more units pay 9.99 each. Use the wholesaler template.

Can I import my Shopify export?

Yes. Rename the Shopify columns to Selldone columns and add the missing ones. The mapping is in Converting Existing Files.

My spreadsheet has completely different columns.

Use the ChatGPT prompt: attach your file and paste the prompt to get a version in the Selldone format. Review the result before importing.

The import shows errors. What should I check first?

Check that prices and quantities are plain numbers, JSON cells are valid JSON, dates use the formats above, booleans are TRUE/FALSE, Limit Max is not lower than Limit Min, and Category and Brand values match your shop exactly. Then try again with a small batch.

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