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The Customer Support Ticket Classification and Response System combines advance AI models with RAG to automate and elevate ticket categorisation and response generation. By leveraging multi-model integration, sentiment analysis, urgency detection, and vector-based retrieval, it delivers precise, context-aware responses and actionable insights.
Efficient matchmaking algorithm for a 5v5 team-based game. Balances teams based on player MMR, preferred roles, and waiting time. Handles large player pools and creates fair, competitive matches.
Examination of whether LLMs can maintain consistency over extended multiple text generation for 10 medical personas. 5 novel plausibility metrics proposed, and an ontology of common LLM errors.