Feature Bingo

Feature Bingo

Added in 2.8.0 · System → Feature Bingo · Developer guide

Most people use a small part of any system they buy - not because the rest is not useful, but because nobody ever finds it. Feature Bingo is one card for everything FreeITSM can do - over 600 of them, in every module, from at least one analyst down to the smallest switch - with a star that lights up once it is set up on your install.

It is the first card on the System page.

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Reading the page

• The score - how many of the features that apply to you are lit, as a number, a percentage and a bar, with a line per tier.
• Filters - search, module, category, tier, and what to show: everything that counts, only what is not set up yet, only what is, or only what you have set aside.
• Cards, grouped by module with a count for each. A lit card has a gold star.

Every card has:

Module	where the feature lives
Category	what kind of thing it is, across modules - Getting started, AI, Security & access, Automation, Email & notifications, Integrations, Customer experience, Reporting & insight, Organisation & data, Service levels & governance, Working faster, Look & feel
Tier	Essential (the install is not really working without it), Recommended (most organisations should), Extra (useful for some)

Click a card for its explainer: what it is, why it is worth it, the star lights when - exactly what FreeITSM checks, in plain words - and Take me there, which opens the page where it is set up (on Tickets → Settings, straight to the right tab).

A star is worked out from the database each time the page opens. Nobody ticks it by hand, so it can never say something is set up when it is not.

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Not for us

Some features will never apply to you - WhatsApp if you do not use it, Jira if you have no Jira. Open the card and choose Not for us: it greys out and leaves the score. Put it back undoes it.

For a whole module you do not use, choose it in the module filter and press Not for us: all of it.

Choose Not for us in the last filter to see what has been set aside. Needs System → Database Verification once after upgrading; until then the stars work and the button is hidden.

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What lights a star

Most cards light when a setting has been changed from its default, a list has your own entries in it, or a feature has actually been used - "at least one workflow sends email", "a mailbox is connected". Where FreeITSM ships rows of its own (statuses, priorities, ticket types), only yours count, so a brand-new install does not light them. A few cards read "the setting has been saved": for a choice that has a sensible default, deciding is the thing.

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Your own cards

You can add cards of your own - for your own processes, or for something you have added to your copy of FreeITSM - in a folder no update touches, and they show with an Added here tag. How: Feature Bingo — Developer Guide → Adding your own cards.

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See also

• Feature Bingo — Developer Guide - the card format, and adding a card for a new feature
• System