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Form Collections Developer Guide
Shipped in 2.2.0. A collection groups the submissions of several forms under one name β Staff Survey 2026, an audit round, an onboarding wave. Optional: most forms belong to none. Several forms may share a collection; a form belongs to at most one.
The user-facing description lives on Forms. This page is the reasoning a change to the code has to respect.
There are two collection_id columns, and they are allowed to disagree.
| Column | Means | Written when |
|---|---|---|
forms.collection_id |
where new submissions of this form go | somebody pairs the form |
form_submissions.collection_id |
which collection this submission was part of | once, at submit time |
The second is a snapshot and is never read live again. Reading a submission's collection through its form would let re-pairing rewrite history: unpair a form and last year's 340 responses stop belonging to anything; move it and they defect to the new collection. For a feature whose entire job is an audit trail, that is the one failure that makes it worthless.
form_submissions.approver_id has been snapshotted for the same reason since #928, and is the precedent to point at.
Consequences to preserve:
- The collection view selects on the stamp, never by joining through the form. A submission made while a form was a member stays in the collection after the form moves; one made before it joined never appears.
- Unlinking a form from a collection must not unstamp its submissions.
-
createVersion()carriescollection_idforward. A form is a chain of rows and the catalogue lists leaves, so a new version that dropped it would unpair the form the moment somebody pressed Save β exactly how approval gating was lost before #95, a warning written at that very call site. -
saveForm()only touches the column when the caller sends it, so an adapter that knows nothing about collections cannot unpair a form by saving its title.
What closing does is an operator setting, forms_collection_close_effect, because organisations mean different things by "closed":
| Value | Effect |
|---|---|
reporting_only |
nothing stops; the label says the exercise is over |
stop_submissions (default) |
submitForm() refuses, naming the collection |
stop_and_hide |
as above, and the portal catalogue does not offer the forms |
π΄ Whichever is chosen, setCollectionClosed() writes to form_collections and nothing else. If closing stamped is_portal_visible = 0 onto the forms, reopening would switch all of them back on β including one deliberately kept off the portal. The question is asked at the moment it matters, by submissionsBlockedBy() and portalCatalogueFilter(), so reopening restores exactly what was there.
A form's own is_active stays independent β two separate reasons a form may be shut, neither overwriting the other. The collection guard sits after the is_active check, so a form that is both reports being inactive, which is its own state and the one an analyst can act on.
Refusal is enforced in FormsService::submitForm(), not in the page, so a bookmarked URL cannot walk around it.
A collection holding submissions is closable but not deletable β said in a sentence by deleteCollection() and enforced by a foreign key with no delete rule behind it. Deleting one with no submissions simply unpairs any forms pointing at it (ON DELETE SET NULL on forms.collection_id). The Delete button is disabled with the reason as its tooltip, so the rule is not something you discover by pressing it.
Membership can be edited from either end and both write the same column through the service, so they cannot drift:
- Per form β the folder icon on the forms list, beside portal visibility and approval, which is where every other per-form property already lives.
-
Per collection β a tick list in Forms β Settings β Collections, via
setCollectionForms().
Every read and write is behind FormsService::collectionsAvailable(), which checks the table and both columns β all three, because two of three is a half-migrated database where the feature would write stamps nothing can read. It caches per request: it is an information_schema query and the forms list would otherwise run it once per form.
With it false, the module is exactly the one that shipped before. get_forms.php and the portal catalogue build their SQL without naming the column, submissions still save, and the Collections tab says to run Database Verification rather than showing an empty list that looks like a working feature nobody has used.
π΄ Testing this needs a cold process. The probe caches its answer, so dropping the columns in a run that has already answered true hides the very fault you are looking for.
| File | What |
|---|---|
includes/services/forms.php |
every rule above β the write path for both UI and API |
includes/db_verify_schema.php, database/freeitsm.sql
|
the table and the two columns; these must agree |
api/forms/get_collections.php |
the list, with counts and the close-effect setting |
api/forms/save_collection.php, delete_collection.php, set_collection_closed.php
|
create / rename / delete / close |
api/forms/save_collection_forms.php, get_collection_form_picker.php
|
membership from the collection's side |
api/forms/get_collection_submissions.php |
submissions across a collection's forms, with each form's fields |
forms/settings/index.php |
the Collections tab (capability forms.collections) |
forms/collection.php |
the submissions view |
assets/js/form-pdf.js |
the shared document builder β see Submission PDF Export |
The form count is over leaves only. A form's history is a chain of rows all carrying collection_id, so counting rows would report "Staff Survey 2026 β 4 forms" for one form edited three times. The submission count deliberately is not filtered that way: every one of those is a real submission, whichever version produced it.
Collections have their own capability, forms.collections, rather than sharing the layout one: closing a collection can stop several forms accepting submissions, which is a different order of thing from choosing where a logo sits.
π The capability registry derives from forms/settings/manifest.php, so adding the tab entry registered the capability, put its tick-box in the Roles picker, and made the forms.manage umbrella expand to include it. There is no second list to keep in step.
FreeITSM β an open-source IT Service Management platform Β· github.com/edmozley/freeitsm Β· MIT licence
- Installation
- β° Scheduled tasks (cron jobs)
- Architecture
- π§ͺ Developer tests
- AI Providers
- Internationalisation (i18n)
- Timezones & Time Handling
- π Date & Time Formats
- Theming & Dark Mode
- ποΈ Recent β getting back to what you were doing
- β¨οΈ Command palette (βK)
- π Searching inside tickets
- π Attached documents
-
MobileβFriendly
- β³ π« Mobile: Tickets
- β³ π» Mobile: Assets
- β³ π Mobile: Calendar
- β³ π Mobile: Knowledge
- β³ π¦ Mobile: Service Status
- β³ πΌ Mobile: Watchtower
- β³ π§© Mobile: Problem Management
- β³ π Mobile: Change Management
- β³ πΏ Mobile: Software
- β³ β Mobile: Tasks
- β³ π Mobile: Forms
- β³ π Mobile: Contracts
- β³ π Mobile: Domains
- β³ π Mobile: People
- β³ π Mobile: Projects
- β³ π Mobile: LMS
- β³ πΊοΈ Mobile: CMDB
- β³ πΊοΈ Mobile: Network Mapper
- β³ π§ Mobile: Process Mapper
- β³ βοΈ Mobile: Workflow
- β³ π₯οΈ Mobile: System
- β³ π Mobile: Reporting
- β³ π Mobile: System Wiki
- β³ π Mobile: Self-Service Portal
- β³ π§° Mobile: Techniques & Tricks
-
Security
- Layer 1 β which modules you can enter
- β³ π§© Module Access Control
- β³ π οΈ Module Access β Developer Guide
- Layer 2 β what you can administer
- β³ π Roles & Permissions
- β³ π οΈ Roles β Developer Guide
- β³ π€ Why capabilities are constants
- Layer 3 β the System module
- β³ π Admin Access Control
- Hardening
- β³ π Security review response 2026-08
- β³ π‘οΈ Security hardening 2026-08
- β³ π οΈ Security hardening 2026-08 β Developer Guide
- β³ π‘οΈ Round three β plain English
- β³ π οΈ Round three β Developer Guide
- β³ π‘οΈ CSRF protection (S4) β Developer Guide
- Single Sign-On (SSO)
- ποΈ LDAP & Active Directory
- π CardDAV contact sync
- Browser Extension
- API Reference
-
π REST API β how it works
- β³ π« REST API: Tickets
- β³ π» REST API: Assets
- β³ π΄ REST API: Problems
- β³ π REST API: Changes
- β³ π REST API: Knowledge
- β³ β REST API: Tasks
- β³ ποΈ REST API: CMDB
- β³ π REST API: Contracts
- β³ ποΈ REST API: Calendar
- β³ πΏ REST API: Software
- β³ π REST API: Domains
- β³ π¦ REST API: Service Status
- β³ βοΈ REST API: Morning Checks
- β³ π REST API: Forms
- β³ βοΈ REST API: Workflow
- β³ π·οΈ REST API: Cost centres
- β³ πΊοΈ REST API: Network Mapper
- β³ π§ Using the API docs page
- β³ π OpenAPI specification
- β³ β OpenAPI: kept correct
- β³ π οΈ Maintaining the catalogue
- Watchtower
-
Tickets
- β³ π Rota copy and paste β Developer Deep Dive
- β³ β Checklists & SOPs
- β³ βοΈ Mandatory fields
- β³ π·οΈ Ticket categories
- β³ π₯ Assigning tickets to a team, and escalation
- β³ π’ One board across every company
- β³ Mailbox Authentication
- β³ π€ Email send log
- β³ Basic IMAP mailboxes
- β³ Email rendering & images
- β³ SLA Management
- β³ WhatsApp channel
-
β³
βοΈ Telegram channel - β³ β CSAT company scope and filters β Developer Guide
- β³ π₯ Microsoft Teams channel
- β³ π¨οΈ Mattermost channel
- β³ π¬ Web chat channel
- β³ π£ Slack channel
- β³ π Linking tickets
- β³ β Record previews
- β³ π Ticket notes: internal or shared
- β³ ποΈ Canned responses
- β³ βοΈ Limiting replies to particular senders
- β³ π¨ Telling the analyst a ticket is theirs
- β³ βοΈ Email signatures
- β³ π The public web address
- β³ π’ Ticket numbering
- β³ π Raising a ticket for someone else
- β³ π Merging tickets
- β³ π Confidential tickets
- β³ π₯ Portal managers
- β³ π Who has seen a ticket
- β³ π Reading long tickets
- β³ β Splitting tickets
- β³ β Selecting several tickets
- β³ ποΈ The folder pane
- β³ π½ Just my tickets, or no closed ones
- β³ π οΈ Snoozing tickets β Developer Guide
- β³ π₯ Collision detection
- β³ β±οΈ Time tracking
- β³ π Scheduled work in your own calendar
- Problem Management
- Tasks
- π Projects
-
Assets
- β³ π’ Moving an asset between companies
- β³ π Shared asset locations
- β³ π§βπΌ Assigning assets to analysts
- β³ π Warranty and lease alerts
- β³ π Saved table views
- β³ π¨οΈ Recording anything, and importing it
- β³ π·οΈ QR asset labels
- β³ π Who holds what, and handover documents
- β³ π₯οΈ The inventory agent (PowerShell)
- β³ ποΈ Proxmox VE servers
- β³ βοΈ VMware Cloud Director servers
- β³ π Linking equipment to tickets
- β³ βοΈ Follow-up tasks on a ticket
- Knowledge
- Change Management
- Calendar
- Morning Checks
- Reporting
- Software
-
Forms
- β³ π¨ The form designer β Developer Guide
- β³ π Layout & the grid β Developer Guide
- β³ ποΈ Collections β grouping submissions
- β³ π Submissions as PDFs
- β³ β‘ What happens next β a form's own actions
- β³ π οΈ Sections & conditional logic β Developer Guide
- β³ π οΈ Lookup fields β Developer Guide
- β³ π‘οΈ Catalogue request approvals
- People
- Domains
- Contracts
- Service Status
- π Notifications
- π¨ War Room
- Self-Service Portal
- LMS
- Process Mapper
- CMDB
- Network Mapper
- Workflows
- Issue trackers (Jira, Azure DevOps)
- System
-
Overview
- β³ π Progress tracker
- β³ Concepts & vocabulary
- β³ Email routing & mailboxes
- β³ Settings: global vs per-company
- β³ Users & self-service
- β³ Staff cross-company access
- β³ π’ One board across every company
- β³ Worked examples
- β³ Pitfalls & gotchas
- β³ Scope: what it's for
- β³ π οΈ Developer Guide (make a module multi-company)
- β³ ποΈ Case study: CMDB (a linked graph)
- β³ π§ͺ Test harness (prove it's isolated)
- What this is
-
π Bugs resolved
- β³ πΌοΈ Logo and courses broke on Apache with PHP-FPM
- β³ π’ Chat tickets ignored your ticket numbering
- β³ π Dates shown as a dash, or in server time
- β³ π Assets β Users showed people from other companies
- β³ π Restricted analysts could read other modules' data
- β³ πΌοΈ Replies with a picture in the thread failed to send
- β³ π Reply attachments never reached the customer
- β³ π οΈ Outbound email attachments β Developer Guide
- β³ π A global SSO provider was missing from the portal
- β³ π Behind a proxy, the SSO redirect said http
- β³ βοΈ The portal tagline moved when you saved it
- β³ π¨ The portal settings screen forgot what you saved
- β³ π‘οΈ The approvals inbox said "Error" and nothing else
- β³ π A table's answers were missing from the PDF
- β³ β A single-select column let you tick every option
- β³ π The portal ignored a form's field widths
- β³ π The tasks board stopped taking clicks
- β³ ποΈ #121 The index list is out of date after upgrading
- β³ π #133 The calendar subscription was empty
- β³ π #131 Tasks always reopened on the board
- β³ π₯ #129 Every page returned HTTP 500 after upgrading
- β³ π³ #127 A PHP warning above the System page
- β³ π #126 Notes stamped with the server's clock
- β³ π Storing every date in UTC
- β³ πͺ The portal was down for everyone signed in
- β³ βοΈ #120 Workflow notes could never be written
- β³ βοΈ #123 Three errors when running Database Verification
- β³ π #122 The description box was a stub in the corner
- β³ π£ Demo data deleted real accounts
- β³ π #117 Sign-in redirected to the wrong address
- β³ π¨ #108 The priority dot was invisible
- β³ β±οΈ #116 Time logged from the right-click menu
- β³ π #114 API keys refused by our own guard
- β³ ποΈ #110 Assigning a task told nobody
- β³ πͺ #107 Signed out while still working
- β³ π #103 "Share with Requester" reached nobody
- β³ π #102 Search found nothing for hyphens
- β³ πͺ #101 Source code editor opened behind
- β³ βοΈ #88 Subtasks could not be ticked off
- β³ π» #84 Asset deep link selected nothing
- β³ π« #79 A new ticket arrived with no status
- β³ π§ #79 A ticket from email did not say so
- β³ π #78 Bell opened to nothing
- β³ π¬ #77 Mail only collected from Inbox
- β³ π #74 The default password could not be changed
- β³ π¦ #70 Renaming an impact level
- β³ π€ #67 App-only mailboxes could not send
- β³ π #45 Verify only ever worked for Microsoft
- β³ π #45 IMAP reported as not authenticated
- β³ βοΈ An email template stopped escaping itself
- β³ π The portal dashboard showed the wrong time
- β³ π’ The folder said 99 and the list showed 96